Retail Account Manager

Dobbs Equipment is seeking a Retail Account Manager (RAM). The RAM will be responsible for the sale, rental, and leasing of John Deere Compact Equipment and for identifying new and dormant accounts to drive equipment sales and revenue in the compact construction equipment segment.

This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.

• Focus on selling John Deere Compact Construction Equipment (CCE) full product line (Mini Excavators, Skid Steers, Compact Track Loaders, Compact Wheel loaders) and their attachments
• Prospecting:
  Target dormant, new and walk-in accounts to sell John Deere CCE
• Welcome and greet potential customers at the dealership, listen to their requirements, answer all inquiries with detailed information, and make compact product equipment recommendations
• Make an adequate number of calls per day to the assigned accounts to identify sales leads and promote dealership products and services, including parts, service and sales offerings
• Ensure that leads and quotes are followed up quickly (within 24 hours)
• Quote and negotiate prices, credit and financial terms and complete necessary documentation to complete the sales process
• Maintain an updated knowledge and understanding of manufacturer discounts and special dealer pricing programs
• Reporting:
  Maintain updated and accurate records of assigned customers and report all sales activity in CRM/Dynamics, including and not limited to calls, leads, quotes, and customer management
• Provide demonstrations and machine walk‑around to customers at the dealership
• Meet or exceed company targets for calls and sales quota
• Attend training and sales meetings as required to stay current with new equipment and current technology
• Complete evaluation of used equipment to determine trade‑in value when requested
• All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work
• Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility

• Valid Driver’s License
• Customer Service experience

• Bachelor’s degree or equivalent from a four‑year college or a minimum of 1 year related experience is preferred, but not a requirement
• Strong communication skills:
  Ability to communicate effectively with teammates and customers with persuasive personal and negotiation skills. Fluency in Spanish is preferred but not required
• Customer focus with strong ability to prioritize customer needs and expectations and provide an excellent service experience
• Must be able to self‑manage/self‑motivate with persuasive personal and negotiation skills
• PC literate, proficient with MS Office, with an emphasis on Excel, Outlook and Dynamics required
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form with strong problem‑solving skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Quick learner with the ability to think out of the box
• Valid Driver’s License and maintain a clean driving record

The work environment is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level is usually quiet.

• Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Frequently required to walk; climb or balance; and stoop, kneel, crouch, or crawl
• Occasionally required to sit
• Must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
• Specific vision abilities required: close vision and color vision

Dobbs Equipment is an Equal Employment Opportunity (EEO) and affirmative action employer. We are committed to providing an environment free of discrimination, harassment and retaliation both for our employees and applicants. We make all employment—related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Notice to Applicants:
We participate in E‑Verify in the United States.

Drug‑free and alcohol‑free workplace notice.

Dobbs Equipment is an Equal Opportunity and At‑Will Employer.

Spartanburg, SC