Service Advisor Assistant

Join our Ford dealership team!

We are looking for a friendly, organized, and customer-focused Service Advisor Assistant to support our Service Department and help provide an exceptional experience for every customer.

• Assist Service Advisors with daily customer and administrative needs

• Greet customers and help direct them to the appropriate Service Advisor

• Answer phones and schedule service appointments

• Help coordinate vehicle drop-offs and pick-ups

• Communicate with customers regarding service status and updates

• Prepare and organize repair orders, paperwork, and customer information

• Assist with warranty and service documentation

• Coordinate with technicians, parts staff, and other dealership departments

• Help maintain an organized and professional service reception area

• Provide friendly, professional customer service throughout the service visit

• Perform other duties as needed to support the Service Department

• Excellent customer service and communication skills

• Friendly, professional, and positive attitude

• Strong organizational and time-management skills

• Ability to multitask in a fast-paced environment

• Comfortable using computers and dealership software

• Attention to detail and accurate data entry

• Previous automotive or dealership experience is a plus, but we are willing to train the right person

• Valid driver’s license and a good driving record

• Competitive pay with bonus potential

• Full-time position

• Opportunities for training and advancement

• Employee discounts

• Benefits package available

• No Weekends!

• Work alongside an experienced and supportive dealership team

• Be part of a professional Ford Service Department focused on customer satisfaction