Support Staff; Front Desk Receptionist; Spearfish

Support Staff (Front Desk Receptionist) (Spearfish)

Join the West River Mental Health team as a full‑time Front Desk Receptionist. The role supports a welcoming environment for clients and visitors, manages a multi‑line phone system, schedules appointments, prepares initial paperwork, verifies information and collects fees. Professionalism, a positive attitude and the ability to work one‑on‑one with clients and staff are essential.

• Answer multi‑line phone calls and route calls appropriately.
• Schedule client appointments and coordinate provider availability.
• Prepare initial client paperwork and letters, verify client information and collect fees.
• Maintain accurate records of client interactions and completed paperwork.
• Provide general office support as needed.

• High school diploma or equivalent; medical records experience is preferred.
• Excellent computer skills in a Microsoft environment required.
• Advanced computer skills and familiarity with HIPAA regulations.
• Ability to comply with HIPAA regulations and accurately account for money collected.
• Ability to maintain up‑to‑date required company trainings.
• South Dakota driver’s license and vehicle liability insurance required; safe vehicle operation in all weather conditions.

• Health, dental, 401( )K, life insurance, short‑term and long‑term disability.
• EAP, paid PTO, paid holidays, floating holidays.
• Flexible schedule to accommodate personal and family needs and encourage professional growth.

Hand and finger dexterity for computer keyboarding. Requires prolonged sitting, standing, and frequent bending, stooping and light to moderate lifting exerting up to 25 pounds occasionally, and/or up to 10 pounds of force frequently to move objects.