Front Desk Manager

Overview

Front Desk Manager at MHG Hotels

Base pay range: $47,513.00/yr - $56,065.00/yr

• Maintain a friendly, cheerful, and courteous demeanor at all times
• Utilize interpersonal and communication skills to lead, influence and encourage others, lead by example
• Advocate sound financial/business decision making
• Encourage and build mutual trust, respect, and cooperation among team members
• Serve as a role model to demonstrate appropriate behaviors
• Strive to improve service performance
• Communicate clear and consistent message regarding Front Desk goals to produce desired results
• Develop specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis
• Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills
• Support daily front desk shift operations
• Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, review to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests and proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate any necessary messages
• Protect company assets
• Comply with all quality assurance expectations

• A professional demeanor, a warm and welcoming personality, and the ability to engage easily with others
• Genuine caring and compassion with a desire to understand others
• Natural instincts and insight for solving unclear situations
• Ability to create confidence and trust, while communicating the right message at the right time
• Comfort in conversing with individuals from diverse backgrounds and at all organizational levels
• Direct yet tactful communication
• Clear and professional language; proper telephone etiquette
• Awareness of undesirable persons on premises
• Clean, professional appearance
• Willingness to perform other reasonable job duties as requested by Supervisors

The Front Office Manager role requires standing for long periods, or entire shift. Read and visually verify information in a variety of formats. Ability to grasp, turn and manipulate objects of varying size and weight. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.

MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you need assistance completing the online application, contact  ext. 203 or email  with “Applicant Accommodation” in the subject line. This phone number and email are for accommodation requests only.