Assistant General Manager

Join to apply for the Assistant General Manager role at MHG Hotels
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$63,240.00/yr - $74,632.00/yr

No matter whether a guest arrives weary from their travels or excited for a vacation, as the Assistant General Manager, you and your team know what to do to make them feel y will appreciate the sparkling lobby, a warm welcome, and pristine guest rooms. As an Assistant General Manager, you will assist your General Manager in leading and inspiring each team member to provide an exceptional guest experience.

Operating at a high level of excellence will ensure each guest knows you genuinely care about the quality of their stay, creating a customer for life.

• Employee Referral Program
• Bonus Program
• Merit Increase
• Paid Vacation
• Flex Days
• 401k with Employer Contribution
• Medical, Dental, Vision
• Life Insurance
• Long-term/Short-term Disability
• Accident Insurance
• Critical Insurance

• Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guest services.
• Ensure compliance with SOPs, policies, procedures, and service standards.
• Handle guest complaints and oversee service recovery processes.
• Assist in managing the budget and ensure revenue and guest satisfaction goals are met.
• Contribute to developing short- and long-term strategic goals for performance improvement.
• Understand the P&L statement.
• Meet all report deadlines daily, weekly, and at month end.
• Work closely with department managers and the general manager to maximize room yield and hotel revenue.
• Oversee and manage all departments and coordinate with department heads daily.
• Maintain effective communication between departments and the general manager.
• Be responsible for occupational health, fire, and life safety.
• Strive to improve service performance.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Utilize interpersonal and communication skills to lead, influence, and encourage others, leading by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Communicate clear and consistent messages regarding processes throughout all departments.
• Develop specific goals and plans to prioritize, organize, and meet customer expectations daily.
• Support different departments in their daily operations.
• Identify developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge and skills.

• Hotel management experience required; hospitality degree preferred.
• Professional demeanor.
• Warm and welcoming personality, able to engage easily and actively connect with others.
• Genuinely caring and compassionate, visibly demonstrating a desire to understand others.
• Strong problem-solving instincts and insight for finding the best solutions to unclear situations.
• Create confidence and trust while communicating the right message at the right time.
• Comfortable conversing with individuals from a variety of backgrounds and all organizational levels.
• Direct yet tactful and considerate of the audience.
• Speak with others using clear and professional language.
• Available on days, nights, weekends, and holidays.
• Clean professional appearance.
• Perform other reasonable job duties as requested by the General Manager.

Minimum requirements:

Physical ability to stand, walk, and sit for extended periods; read and visually verify information in a variety of formats; manipulate objects of varying size and weight; lift, carry, push, pull, and place objects weighing less than 25 pounds.

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call  extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ; "Applicant Accommodation" should be included in the subject line of the email. This phone number and email are only for those individuals who would like to request an accommodation to apply for a job.