Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people. Join a team that values you! Bring your talents to Ross, the leading off‑price retail chain, with over 2,200 stores and a strong track record of growth.

Team Experience

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities and ideas of our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to continuous learning and development for our teams.

General Purpose

As a member of Store Leadership, the Area Supervisor is responsible for opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and executing company operational processes.

Essential Functions Maintaining Safe & Secure Environments

• Safety is the number one priority and practices safe behaviors.
• Maintains awareness on the sales floor to create a safe and secure shopping environment.
• Responsible for building security including entrance/exit control, EAS device checks, cash office security, and armored carrier pick‑ups.
• Removes clutter, ensures safe egress, and maintains customer safety and emergency procedures.
• Tests all fire alarm systems and responds to after‑hours alarms when requested.

Customer Service

• Treats all customers, associates and leaders with respect.
• Demonstrates courtesy, friendliness and professionalism at all times.
• Recognizes associates using company recognition programs.

Personal and Store Brand

• Represents and supports the company brand at all times.
• Maintains professional appearance in accordance with the company dress code.
• Keeps all store areas clean, well‑maintained and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising

• Ensures recovery, sizing and markdowns are completed to company standards.
• Responsible for receiving merchandise trucks when needed and processing all merchandise with urgency.
• Manages inbound deliveries, clean stockrooms, and back‑stock security.
• Performs floor moves, promotional signing and re‑wraps as needed.

Loss Prevention

• Understands the Loss Prevention Awareness Program and maintains a customer service presence on the sales floor.
• Demonstrates integrity, safeguards confidential information, and keeps the PVM system maintained.
• Conducts package inspections and executes company best practices.

Front End Supervision and Operations

• Trains and coaches associates on cash registers, shortage control, and front‑end procedures.
• Maintains pace and presence on the front end, managing lines and expediting customers.
• Controls associate break schedules and keeps all equipment functioning.
• Teaches associates the “Scan and Bag” best practice and ensures salability of merchandise.

Fitting Rooms

• Maintains and cleans fitting rooms, audits garment tags, and ensures go‑back compliance.

Administrative Duties (as assigned by Store Manager)

• Cash pulls and bank deposits conducted to policy.
• Front‑end control for refunds, approvals and breaks.
• Payroll administration including daily punch edits and scheduling compliance.
• Other duties as assigned.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Ability to work evenings and weekends.

Physical Requirements / ADA

• Use all store equipment, including PDTs, registers and PC as required.
• Spend up to 100 % of working time standing, walking and moving around the…