Title Career Planner

Iowa Workforce Development (IWD) is seeking a Title I
Career Planner to join our team at the IowaWORKS office in Spencer, Iowa.

• Location:
  
  217 W 5th St., Spencer IA
• Schedule:
  
  Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility:
  Hybrid telework and alternate schedules available after six months of employment and training have been completed.

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.

• Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
• Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
• Promptly greet customers upon entry into the IowaWORKSCenter in a friendly and professional manner.

• Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
• Provide customers assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
• Process paperwork for partner and team programs and services.
• Refer, direct, and result customers to appropriate workshops and employment events.
• Facilitate workshops or one on one appointments in person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
• Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.

• Assist customers by providing information and guidance on employment and training opportunities.
• Match job seekers with suitable career opportunities using the IowaWORKS system.
• Connect customers with appropriate Workforce Innovation and Opportunity Act(WIOA) core partner services and refer them to community agencies for additional support as needed.
• Provide up to date labor market information to help customers make informed career and employment decisions.

• Provide direct recruitment services to businesses to support their employee hiring needs.
• Assist employers with navigating and using the IowaWORKS system and inform them of opportunities to participate in work-based learning programs.
• Collaborate in developing and implementing customized recruitment strategies, hiring events, and workforce solutions.
• Conduct follow-up outreach and provide ongoing support to job seekers and employers.
• Maintain accurate employer records and track business interactions using the case management system.
• Review, evaluate, and enter job orders and candidate referrals into the IowaWORKS system.
• Build and maintain relationships with local businesses to identify hiring practices, workforce needs, and employment opportunities.

• Provide personalized career guidance and training services to eligible adults, dislocated workers, and youth in accordance with federal, state, and local policies and procedures.
• Conduct appropriate assessments to identify participants’ career interests, skills, strengths,…