Office Manager

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Full Time Spencer, IA, US

2 days ago Requisition

Salary Range: $58,000.00 To $70,000.00 Annually

Community Health Center of Fort Dodge, Inc.
Location: Spencer, Iowa

The Office Manager is responsible for the daily operations and overall coordination of the Spencer clinic. This position provides onsite leadership, supports staff, monitors patient access and clinic workflows, and ensures the site operates efficiently while delivering welcoming, patient-centered care. The Office Manager works closely with organizational leadership and clinical supervisors to address operational needs, implement policies, and maintain accountability across the site.

In addition to managing clinic operations, the Office Manager meets with patients to identify social drivers of health needs and connects them with community resources, referral information, and available assistance. This position also serves as an active community representative by attending meetings, building partnerships, and providing education about the clinic’s services to community organizations, service clubs, faith communities, and other local partners.

Clinic Operations and Site Leadership

Oversee daily operations throughout the Spencer clinic, coordinating across all services and departments located at the site.

Serve as the primary onsite contact for operational concerns, staff support, patient concerns, and facility needs.

Provide direct supervision to assigned staff and coordinate with clinical and departmental supervisors regarding staffing, performance, workflows, and service delivery.

Establish clear expectations, reinforce accountability, and support a respectful, collaborative work environment.

Coordinate staffing coverage, daily assignments, and operational priorities to maintain continuity of services.

Monitor appointment availability, schedule utilization, cancellations, no-shows, and patient flow; work with staff and leadership to improve access and fill available appointments.

Support consistent front office processes, including registration, insurance verification, scheduling, referrals, and patient communication.

Address patient questions and concerns promptly, involving appropriate leadership when additional assistance is needed.

Coordinate supplies, equipment, maintenance, and other facility needs within established purchasing and approval processes.

Implement organizational policies and procedures and identify opportunities to improve efficiency, patient experience, and service delivery.

Support quality improvement activities, emergency preparedness, and site readiness for inspections or organizational reviews.

Communicate site performance, barriers, staffing concerns, and resource needs to organizational leadership.

Coordinate operational support for clinical services while clinical decisions and professional practice oversight remain with designated clinical leaders.

Patient Resource Navigation and Social Drivers of Health

Meet with patients to identify needs that may affect their health or ability to obtain care, including food, housing, transportation, utilities, insurance coverage, and financial concerns.

Use approved screening tools and referral workflows to help identify and address social drivers of health.

Provide patients and families with information about available community resources, assistance programs, and eligibility requirements.

Assist patients with understanding referral processes, contacting community agencies, completing appropriate resource applications, and connecting with designated enrollment or financial assistance staff.

Coordinate referrals and warm handoffs to internal team members and external community organizations.

Follow up, as appropriate, to determine whether patients connected with recommended resources and identify remaining barriers.

Maintain an accurate, current directory of community resources and referral contacts.

Document patient needs, assistance provided, referrals, and follow-up in the designated system.

Protect patient privacy and obtain appropriate permission before sharing information with community partners.

Refer clinical, behavioral health, safety, or complex care needs to the appropriate qualified professional.

Community Outreach, Education, and Partnerships

Develop and maintain relationships with…