Patient Operations Coordinator

Position Overview

Join to apply for the Patient Operations Coordinator role at Dynamic Spine and Pain Institute
, a patient‑centered medical practice in Spokane, WA.

We are hiring a Patient Operations Coordinator to support front‑desk operations, scheduling, communication and administrative tasks. This hybrid role blends receptionist duties with early‑stage office‑management responsibilities.

• Front Desk & Patient Support
  • Greet and check in patients
  • Answer phones and return messages
  • Manage clinic email and patient inquiries
  • Collect copays and verify insurance
  • Ensure a positive, professional patient experience
• Scheduling & Coordination
  • Manage provider and procedure schedules
  • Coordinate referrals, imaging, and pre‑authorizations
  • Maintain timely communication with patients and outside offices
• Administrative & Office Management Support
  • Assist with billing tasks and insurance follow‑up
  • Maintain office supplies and reorder as needed
  • Support EMR documentation
  • Help develop office systems and procedures
  • Ensure HIPAA compliance and proper data handling

• Required
  • Experience in a medical, dental or clinical environment
  • Strong communication and customer‑service skills
  • Comfortable with scheduling software and multitasking
  • Organized, detail‑oriented, and able to work independently
• Preferred
  • EMR or medical scheduling experience
  • Front‑desk or office‑management experience
  • Insurance verification or pre‑auth experience
  • Experience in a smaller or startup‑style medical practice

• Full‑time, Monday‑Friday
• Future option for a 4‑day workweek as patient volume grows
• Occasional flexibility for family needs with advance notice

• $25‑$27 per hour DOE
• 6‑month performance review with growth track to $27‑$30 per hour
• Paid time off
• Simple IRA match (once eligible)
• Opportunity to advance into a full Office Manager role

• Meaningful work
• A supportive, patient‑first environment
• Chance to help build a clinic from the ground up
• Real growth potential as the practice expands

Please submit your resume and a brief cover letter highlighting your relevant experience and interest in joining our team. Include your available start date.

We look forward to welcoming a dedicated and compassionate team member to Dynamic Spine and Pain Institute
.

Salary: $25.00 - $27.00 per hour