Administrative Services Specialist

Armory - Spokane, WA 99201 Overview

Salary Range: $20.11 - $31.49 Hourly

Position Type:
Full Time

Job Shift:
Day

Education Level:
High School

Category:
Admin - Clerical

Join SNAP — Be the First Step Toward Safer, Healthier Homes ️
Position: Housing Improvements & Weatherization Intake Specialist
Location: Spokane, WA
Employment Type: Full-Time | Non-Supervisory

At SNAP
, we believe everyone deserves a safe, warm, and affordable place to call home. We’re looking for a compassionate, organized, and service-oriented Intake Specialist to serve as the front door for households seeking housing improvement and weatherization services.

If you enjoy helping people, keeping things organized, and being part of meaningful work that directly impacts the community — this role is for you.

Your day-to-day will include:

• Serving as a welcoming point of contact for clients, vendors, contractors, inspectors, and crews.
• Screening and processing applications by collecting, reviewing, and verifying eligibility documentation.
• Clearly explaining program requirements, timelines, and next steps in a trauma-informed, customer-focused way.
• Responding to questions and concerns promptly and professionally.
• Scheduling energy audits, inspections, assessments, and service appointments.
• Entering and maintaining accurate data in agency, state, and federal systems.
• Maintaining complete, well-organized electronic and physical program files.
• Monitoring application progress to help eligible households move efficiently into production.
• Tracking and reconciling materials documentation within program files.

You’ll help keep programs compliant, coordinated, and moving forward by:

• Preparing and distributing bid requests and transmitting information to contractors.
• Assisting with bid awards and reconciling contractor invoices.
• Preparing purchase orders and entering information into financial systems.
• Coordinating compliance steps such as environmental reviews, lead-based paint requirements, landlord agreements, permits, HUD checks, and notices to proceed.
• Assisting with annual contractor agreements and unit bid development as needed.

• Work closely with coworkers and volunteers to foster a respectful, inclusive workplace.
• Support outreach and referral efforts by sharing program information with partners and community organizations.
• Provide information specialist coverage when needed.
• Serve as an ambassador of SNAP’s mission, values, and service philosophy.
• Protect confidentiality and comply with all privacy, data security, and PII requirements.

We’re seeking someone who cares deeply about people and takes pride in doing things right.

• Love helping people navigate systems and processes
• Are highly organized and detail-oriented
• Communicate clearly with people from diverse backgrounds
• Can manage multiple tasks while staying calm and professional
• Value accuracy, follow-through, and teamwork
• Want your work to truly make a difference

• Minimum of three years experience of administrative, client intake or customer service.

• Mission-driven work — help families live in safer, healthier homes
• Supportive team environment — collaboration, respect, and shared purpose
• Growth opportunities — learn and build skills in housing and energy programs
• Meaningful impact — your work directly improves lives in our community

If you’re passionate about helping people, love staying organized, and want a career with purpose — we’d love to hear from you.

Requirements

Education and Experience

• Required:
  
  High school diploma or equivalent and a minimum of three years of administrative, intake, or customer service experience.
• Preferred:
  Experience in housing programs, Weatherization Assistance Program, energy assistance, social services, or other publicly funded programs.

Knowledge, Skills, and Abilities

• Demonstrated ability to work respectfully and effectively with low-income, elderly, disabled, and vulnerable populations.
• Knowledge of or ability to learn eligibility rules, documentation standards,…