Administrative Assistant

Administrative Assistant

The Administrative Assistant supports a consumer-driven healthcare department by processing participant claims, assisting participants and employer groups, and maintaining accurate records in compliance with applicable plan and IRS requirements. This role combines administrative support, customer service, and data entry with a focus on benefits-related processes and continuous improvement.

• Process participant claims and reimbursements accurately and within established timelines.
• Review debit card transactions and verify substantiation documentation to ensure eligibility and compliance.
• Assist participants by phone and email with questions about eligible expenses, account balances, and plan rules.
• Support employer groups with plan setup, reporting, renewals, and troubleshooting plan-related issues.
• Maintain accurate records and documentation to ensure compliance with IRS guidelines and plan requirements.
• Perform routine account audits to identify and resolve discrepancies in a timely manner.
• Assist with system updates, including testing new features and documenting any issues or enhancements.
• Contribute to process improvement initiatives by identifying opportunities to streamline workflows and enhance accuracy.
• Perform general administrative support tasks, including data entry, filing, and document preparation.
• Collaborate with team members in the consumer-driven healthcare department to ensure consistent, high-quality service.

• At least 1 year of administrative experience.
• Administrative support experience, including handling documents, records, and office workflows.
• Customer service experience, preferably in a benefits, healthcare, insurance, finance, or related environment.
• Proficiency in data entry with a focus on accuracy and speed.
• Experience with front desk or reception duties, including handling calls and inquiries.
• Proficiency in Microsoft Excel, including performing Excel calculations.
• Proficiency with Microsoft Office applications, including Outlook and Word.
• Strong verbal and written communication skills.
• Strong attention to detail and organizational skills.
• High school diploma or equivalent.
• 13 years of experience in benefits administration, healthcare, insurance, finance, or a related field.

• Experience working with claims, reimbursements, or benefits-related transactions.
• Comfort working in a fast-paced administrative or customer-focused environment.
• Ability to interpret and follow plan rules and guidelines.
• Ability to collaborate with cross-functional teams and employer groups.
• Interest in process improvement and willingness to participate in system testing and updates.
• Desire for a long-term career with opportunities for promotion and growth within the department.

This role is based in a consumer-driven healthcare department and follows a Monday through Friday schedule, typically from 8:00 a.m. to 5:00 p.m., with an early departure at 4:00 p.m. on Fridays. The position operates in an office environment using Microsoft Office tools such as Excel, Outlook, and Word, along with internal systems for claims processing and account management. The team culture is family-oriented, where employees are treated as more than just a number and work closely together in a supportive setting.

Upon conversion to a permanent role, the position offers union membership, competitive union benefits, medical, vision, and dental insurance coverage, 10 paid holidays, and opportunities for long-term career growth and promotion within the department. The workplace emphasizes a collaborative, welcoming atmosphere and provides free food and snacks as part of the employee experience.

This is a Contract to Hire position based out of Spokane, WA.

The pay range for this position is $19.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan…