Service Account Manager

Job Location: Spokane, WA 8/21/2024

Service Account Manager

Wage: $70k-90k / yr

Description
The Service Account Manager will be responsible for the client relations along with small projects and repairs of the Service department.

Duties and Primary Responsibilities:

• Manage client relationships to ensure customer satisfaction

• Participate and schedule face to face meetings with all customer base with appropriate intervals

• Quote proposals and negotiate contracts with customers using an established process

• Meet with client to ensure that they are satisfied with services and project delivery objectives

• Prepare and present technical project and repair proposals

• Manage small service projects that reflect are like/like replacements and repairs

• Assist sales manager in development of future sales opportunities

• Build rapport with all service accounts; explaining Apollo service capabilities; overcoming objections; managing contracts for scope, costs, and revenues.

• Promote and sell the company’s capabilities to all existing and new clients.

• Review costs and profit margins on PMA’s, projects, and repairs to manage profitability goals for each client

• Review and negotiate all PM agreements for annual pricing increases

• Research for potential service enhancements or modifications to meet ever-changing needs of customer base

• Assemble estimates, budgets, and proposals for service-related projects

• Ensure the highest quality of customer & field staff relationships

• Support sales team with customer leads and direction

• Coordinate with dispatch to schedule HVAC, Plumbing, and Control Technicians.

• Cultivate new clients

Skills and Qualifications:

• Background in sales

• Commercial HVAC/R and Hydronic background preferred

• Self-driven, motivated individual, entrepreneurial mentality

Benefits Offered:

• Medical, Dental, and Vision
• 401K with Company Match
• STD, LTD, Voluntary Life benefits
• Paid Time off

All employees are subject to a pre-employment drug screen.

Affirmative Action/EEO statement

As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.