Senior Value Consultant

Senior Value Consultant

As a Senior Value Consultant, you will analyze customer data, create business cases, and partner closely with Sales, Customer Success, and Product teams to showcase how our platform delivers measurable benefits. You will be a key player in executive-level conversations, helping customers and prospects make informed purchasing and renewal decisions based on data-driven insights. You will play a crucial role in helping customers see the tangible value of our platform, driving adoption, renewals, and revenue growth.

By leveraging data and insights, you ll ensure our customers maximize their investment while empowering Sales and Customer Success teams to make stronger, more value-driven business cases.

• Partner with Account Executives and Customer Success Managers to identify, prioritize, and quantify key business drivers and understand how our solutions will help customers meet their strategic objectives
• Build customized business impact analyses, ROI calculators, and TCO frameworks for customers and prospects.
• Extract and interpret product usage, operational metrics, and industry benchmarks to craft compelling value stories.
• Based on customer usage of the Cyara solution, create tailored recommendations to drive Cyara usage and customer value
• Lead value discovery workshops to identify customer challenges and align solutions to business goals.
• Work with Sales, CS, Marketing, Finance, and Product to refine messaging, validate use cases, and evolve our value proposition.
• Present business cases and financial justifications to C-level stakeholders, procurement teams, and budget owners.
• Develop templates, dashboards, and self-service tools to streamline value engineering efforts across customer segments.
• Conduct and facilitate internal and external research and discovery around customer business processes, and market trends
• Train AEs and CSMs on how to effectively articulate the business impact of our SaaS solutions.

• 6+ years of experience in Value Consulting, Value Engineering, Value Management Office (VMO) in a SaaS environment.
• 10+ years of experience in Value Engineering, Value Consulting, Value Management Office (VMO), Sales Consulting, Customer Success, Business Consulting, Management Consulting. Corporate Strategy or Financial Analysis.
• Experience building or growing a Value Consulting function from early stages
• Experience working with a value platform such as Mediafly, Ecosystems, XFactor, etc
• Strong preference for candidates with experience in UCaaS, CCaaS, Telecom, CX or related industries.
• Strong financial modeling and data analysis skills (ROI, TCO, cost-benefit analysis).
• Ability to extract and interpret customer data to create compelling business cases.
• A background in crafting and delivering compelling presentations and business case artifacts (internally or externally facing)
• Strong Executive presence
• Experience collaborating with Sales, Customer Success, and Finance teams in a SaaS company.
• Familiarity with CRM and analytics tools (Salesforce, Tableau, Excel, Looker, or similar).
• Strong problem-solving skills with a customer-first mindset.
• Proven ability to develop scalable tools, dashboards, and frameworks that drive value consulting initiatives.
• A self-starter who takes initiative, wants to help build out the Value Consulting function, is creative, collaborative, and thrives in a fast-paced work environment

$170,000 - $210,000 a year. This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.

Why you should join us:

At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual s sex, race, color, ethnicity, national origin, age,…