DSHS DVR Rehabilitation Technician

Are you someone who enjoys helping people feel welcome, get oriented, and take their next steps with confidence? The Division of Vocational Rehabilitation (DVR) is hiring a Rehabilitation Technician 1 in Spokane, WA to support people with disabilities as they work toward meaningful employment.

In this role, you’ll provide paraprofessional and technical support to Vocational Rehabilitation Counselors and other professional staff. As an initial point of contact for applicants with disabilities, you’ll help coordinate customer services, facilitate orientations, prepare eligibility information, support daily operations, and monitor expenditures related to service delivery.

This position is a great fit for someone who enjoys a mix of customer service and behind-the-scenes coordination. If you’re organized, communicate clearly, and find fulfillment in helping others access the services and support they need to reach their goals, we encourage you to apply!

• Provide front desk and office support, including greeting participants, answering multi-line phones, managing lobby sign-ins, maintaining the reception area, distributing mail, and monitoring referral and fax inboxes.
• Explain DVR programs, services, and eligibility requirements to prospective participants.
• Enter new DVR service applications into the Case Management System within five days of the participant signing the application.
• Help Vocational Rehabilitation Counselors (VRCs) and participants gather information for Individualized Plans for Employment, including contacting vendors and obtaining service quotes.
• Support ongoing case management by tracking participant progress, documenting skill gains and credentials, identifying unmet needs, maintaining customer contact, and reinforcing next steps toward employment goals.
• Coordinate appointments with interpreters, service providers, participants, and VRCs. Track case milestones, including collecting eligibility documentation within 30 days, documenting follow-up efforts, and communicating delays to the VRC.
• Monitor Authorizations for Payment (AFPs) for upcoming expiration, coordinate with VRCs on cancellations or reissuance, and review case records before closure to verify documentation, loaned equipment status, and payment reconciliation.
• Identify potential community vendors and explain service provider registration requirements, as directed by the supervisor.
• Prepare and process AFPS or issue payments for customer goods and services within five days of receiving a request or invoice.
• Prepare correspondence for participants, vendors, and other stakeholders.

• Two years of college-level coursework and at least one year of experience providing direct customer service in a non-retail setting.
• A combination of education and relevant experience that demonstrates the ability to perform the work.

Note:

Current DSHS employees in the Division of Vocational Rehabilitation (DVR) must meet the mandatory training requirements established by DVR policy.

• Ability to communicate clearly and respectfully with individuals from diverse backgrounds, including people with disabilities who may experience communication barriers or other challenges.
• Ability to provide effective customer service, explain complex information in an understandable way, and conduct interviews or presentations as needed.
• Ability to build and maintain positive working relationships with participants, coworkers, vendors, and community partners.
• Knowledge of community resources and the ability to connect participants with appropriate services and support.
• Ability to maintain accurate case records, enter participant information, and use…