Training Business Operations Lead

Kotter helps organizations turn strategy into results. Through our consulting and training offerings, we help leaders mobilize people, lead change, and achieve meaningful business outcomes.

Kotter Training | Job Description

Kotter helps organizations turn strategy into results. Through our consulting and training offerings, we help leaders mobilize people, lead change, and achieve meaningful business outcomes.

Kotter Training delivers learning experiences that help leaders and organizations create lasting change. As our business grows, we need strong operational leadership to ensure our programs run smoothly, our resources are used effectively, and our operating model can scale.

The Senior Training Business Operations Lead will own and continuously improve the operational foundation of Kotter Training. This role brings together program delivery, business operations, systems, processes, and performance data to ensure we deliver an exceptional client experience while running an effective and financially healthy business.

Working closely with the Head of Training, this person will oversee the details that keep our corporate and public training programs running while helping the business make better decisions about performance, capacity, resource allocation, and growth. The role requires someone who can move comfortably between hands‑on execution and broader business problem‑solving: someone who sees what needs to be done, understands why it matters, and finds better ways to accomplish it.

This is a senior individual contributor role with broad ownership and cross-functional influence. It is an opportunity for a resourceful, analytically minded operator to shape how a growing professional services training business works, not simply coordinate delivery or maintain existing processes.

This is a Remote, U.S.

-Based position.

• Own Program Operations – Oversee the operational details of Kotter’s corporate and public training programs, from initial planning through delivery and follow‑up.
• Sales Handoff + Onboarding – Partner with the training sales team to transition closed deals into active projects, ensuring all client requirements, customizations, and SOW details are clearly understood and documented.
• Client Liaison – Act as a point of contact for clients post‑sale. Manage logistical communications leading up to the training delivery, including facilitation requirements, materials production, and participant preparation.
• Delivery Coordination – Coordinate delivery resources assigned to client engagements. Ensure facilitators have the materials, context, and support they need prior to stepping into the room (or Zoom).
• Program Logistics – Own the end‑to‑end execution of the open‑enrollment public training calendar. Ensure registration pages are set up, manage attendee communications, order materials, and oversee event logistics (virtual platform management or physical venue coordination).
• Attendee Experience – Serve as the primary concierge for public attendees, handling inquiries, distributing pre‑session instructions, and tracking post‑session certificates and surveys.
• Delivery Support – Occasional on‑site or virtual event support and session production, including on‑site attendee and vendor management for in‑person sessions and technical support for virtual sessions (breakout room management, in‑session participant troubleshooting, etc).
• Strengthen Business Performance – Partner with the Head of Training, Sales Enablement, and Finance to monitor the health and performance of the business. Use performance data to identify trends, surface risks, and recommend actions.
• Corporate Contract Scope Management – Monitor…