Senior Business Analyst

At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget.

Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications and External Engagement, Operational Systems, Communications and Information Technology, and Performance Management.

The Business Services Directorate (BSD) provides crucial financial, procurement and sales, and project management services to PNNL, as required under our management and operations contract for operating the Lab on behalf of the Department of Energy. Our goal in offering these services is to ensure efficient, effective, and compliant business operations that enhance PNNL's scientific impact.

BSD presents exciting opportunities for financial professionals seeking career growth. Wefoster a dynamic environment where individuals can develop their skills, take on leadership roles, and contribute to high-impact projects. By working with multidisciplinary teams, professionals have the chance to broaden their expertise, engage in continuous learning, and advance their careers while contributing to the groundbreaking scientific work at PNNL.

As a Senior Business Analyst, you will help BSD business owners and their leadership improve the effectiveness, efficiency, compliance, and customer experience of business services. You will provide business analysis, process modeling, facilitation, and improvement support while BSD functions retain accountability for their operations, requirements, and outcomes. Primary responsibilities include:

• Support working sessions with BSD leaders, business owners, subject matter experts, customers, and CIT partners to clarify business needs and desired outcomes.
• Compile and document business requirements, business rules, controls, and improvement opportunities; assist with validation by stakeholders.
• Prepare current- and future-state process models, workflows, handoffs, decisions, and supporting information using consistent methods and tools.
• Conduct initial analysis to identify process gaps, inefficiencies, workarounds, potential root causes, control weaknesses, and customer experience issues.
• Assist business owners with corrective-action analysis, requirement deployment, process redesign, and the development of sustainable improvement solutions.
• Record process baselines and performance measures; support assessment of process effectiveness, adoption, and realized benefits.
• Support BSI&E service intake, discovery, scoping, options evaluation, prioritization, and improvement-roadmap development.
• Prepare business cases, options analyses, recommendations, and decision-support materials for proposed improvements.
• Translate approved business needs into system and reporting requirements, acceptance criteria, and business test scenarios.
• Support CIT and solution providers in evaluating feasibility, configuration or enhancement options, testing, and implementation readiness.
• Arrange stakeholder communications and training-readiness activities; gather adoption feedback after implementation.
• Maintain effective working relationships among business owners, BSI&E, CIT, and other enabling organizations; document roles and handoffs.
• Identify process, service, information, and system improvement opportunities and contribute them to BSD modernization and continuous-improvement planning.

Minimum Qualifications:

• BS/BA and 7 years of relevant business process analysis experience
  -OR-
• MS/MA or higher and 5 years of relevant business process analysis experience.

Preferred Qualifications:

• Experience leading business analysis and facilitating cross-functional improvement efforts with measurable outcomes.
• Experience with ERP, SaaS, and business systems modernization, including requirements, configuration evaluation, testing, and adoption.
• Experience with current- and future-state process modeling, root-cause analysis, and process improvement methods.
• Experience using business process mapping, requirements management, and improvement tools; experience with enterprise process modeling tools is desirable.
• Knowledge of PNNL and Battelle process management based on experience related to conduct of research and operations is strongly desired.
• Strong communication, stakeholder facilitation, and organizational change-management skills.
• Experience…