Customer Experience Specialist - Spokane

Description

Renewal by Andersen is the largest national start-to-finish window replacement company. We are looking to add a customer experience specialist to our dynamic and growing operations team!

The Customer Experience Specialist’s primary responsibility is to welcome & update customers on next steps of the project. Complete all back-office steps to move the project through to install scheduled. Collaborate with homeowners to ensure a smooth and efficient window and door completion project while delivering world-class customer experience. You will communicate with our internal TEAM (Together Everyone Achieves More) prior to the installation scheduled.

Ensure all open/pending obligations have been met. Maintain accurate information within our internal database.

• Provide signature service by being the first point of accountability for customer fulfillment.
• Get assigned projects completed through install scheduled.
• Monitor back orders and notify order owner when applicable.
• Troubleshoot and resolve issues to avoid escalation.
• Coordinate with other departments to solve problems.
• Maintain detailed notes on customers to remain updated on past and current situations.
• Provide exceptional customer service and multi-tasking skills that thrive in a fast-paced environment.
• Manage and maintain internal communication on rForce and Status Buckets.
• Perform any other related, unrelated, unassigned, unspecified, out of the ordinary or special duties that may be assigned.
• Stay up to date on RBA and Andersen product knowledge and process adjustments

• You have 2+ years of experience as a project coordinator in a fast-paced, high-volume environment, preferably in the construction industry.
• You have a strong knowledge of project management best practices, methodologies and tools.

• Medical, dental and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401K
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants and more!