Client Relations Associate

We are seeking a Client Relations Associate to join our team! The Client Relations Associate works as a team with a Client Manager to provide ongoing service and support for Delta Dental of Washington customers and producers. In this role you’ll manage internal renewal processes, support special projects, participate in client service calls, represent Delta Dental at meetings and benefit fairs, and troubleshoot and resolve inquiries from customers and producers.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious.

We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position in Western Washington varies between $60,200.00 – $90,400.00 and for Eastern Washington varies between $56,200.00 - $74,300.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza reserve the right to change the responsibilities at any time with or without notice.

• Proactively service accounts and determine customer satisfaction levels with DDWA.
• Resolve service issues with little or no supervision; keeping the Client Manager informed.
• Work with the Client Manager to determine the level of face-to-face and phone contact needed for each assigned account and initiate service calls for designated accounts.
• Maintain status on all current projects, ensure timely and accurate completion, and identify opportunities to streamline or improve processes.
• Research technical and benefit questions for assigned accounts, co-design processes and workflows to meet customer needs, and generate and share reports with clients as requested.
• Implement internal renewal processes across Delta Dental once renewals are completed, and update plan designs, contacts, benefits, and related information within required turnaround time frames.
• Attend benefit fairs to represent Delta Dental and conduct employee enrollment meetings and presentations for customers or brokers.
• Coordinate receipt of benefit, claims, contract, or booklet changes from the producer or group, work with the appropriate teams to resolve requests, and respond directly to the group or producer.
• Maintain group data related to contacts, activities, and changes in Salesforce.
• Assist Client Manager with Request for Proposals.
• Backup Client Manager when out of the office with renewals and producer requests.
• Maintain and send out quarterly and/or annual Performance Guarantee reports to producers and groups.
• Coordinate and assist with group and regulatory agency audits.

These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential…