Seasonal Customer Service Representative

Provide friendly, solutions-focused service and support a positive customer experience in a retail store. Help customers with returns, exchanges, pickup inquiries, transactions, and Nordstrom services while building trust with customers and teammates.

• Understand customer needs and manage service interactions, returns, exchanges, and order pickup inquiries from start to finish.
• Resolve customer concerns with empathy and sound judgment.
• Process transactions and ticketing accurately using point-of-sale and store systems.
• Support inventory accuracy, protect customer information, and promote loyalty programs and customer experience tools.
• Build strong teammate relationships and train new employees on register and point-of-sale processes.

• Strong relationship-building, communication, and interpersonal skills.
• Proficiency with multiple operating systems, including MS Windows, iOS, and Android.
• Ability to prioritize tasks, take ownership, and follow through in a fast-paced environment.
• Ability to move continuously during shifts, handle merchandise, and lift items weighing up to 25 pounds occasionally.
• Availability for varying hours, including evenings and weekends.