Customer Service Specialist

We make Imagination happen. Not often does an opportunity come around where every single day at work you get to inspire dreams, have fun and do good. But that's exactly what we're all about. For more than 40 years, we've been enriching the imaginations of Washingtonians by helping them imagine all the possibilities of what they could do if they won.

We've also been giving back to the state in more ways than you may realize. From the student who receives a college grant, to the convenience store owner supporting their family, to the fans who cheer for their favorite team at the state’s premier stadium and exhibition center; we've given billions to players and beneficiaries across the state over the years.

When it comes right down to it, we don't just sell amazing games that give people a chance to dream, we also do good. Because doing good is good to do. Be a part of the fun by joining Washington's Lottery.

• We support a powerful mission - to offer games of chance with integrity and imagination to maximize contributions to our state.
• Work in an organization unlike any other in state government where creativity, ideas, fun, and passion are the order of the day.
• Work in an organization that is committed to embedding the values of diversity, equity, inclusion and belonging into all aspects of our work.
• Work-Life Balance
  - We have flexible hours that let you put in a good day's work, while still giving you time for your life outside of this awesome job.
• Supported growth and development opportunities.
• You will have the opportunity to make important impacts across all parts of the organization.
• A modernized workplace that promotes efficiency, utilizes new technology, and encourages collaboration.
• Always an awesome time
  - You'll get to help out selling at events that impact our local markets. And, you'll always have fun when you take part in the big jackpot winner celebrations and game launch events that happen throughout the year.

• A great total compensation and benefits package
• Some positions may include flexible work schedules and telework options
• Agency-branded shirts, sweaters, and jackets
• Tuition Reimbursement Program
• Infants in the Workplace Program

Join our team and be at the center of delivering exceptional service by supporting players and retailers, resolving real-time issues, and ensuring accurate, behind-the-scenes operations that keep everything running smoothly. In this dynamic role, you’ll also help celebrate prize winners, work across teams, and contribute to meaningful work that blends customer interaction, organization, and impact.

• Deliver positive customer service by responding to player and retailer inquiries, resolving issues, and escalating complex concerns to the appropriate departments with professional follow-through.
• Perform daily reconciliation of inventory, cash, and redemptions
• Assist players with completing claim forms and redeeming winning tickets, including managing prize payments and debt offset communications.
• Interpret and apply policies, procedures, and rules to resolve complaints and inquiries, and explain them to players and retailers.
• Support public/media relations for high-tier winners by coordinating interviews and photo opportunities for prizewinners.
• Provide administrative support to the Regional Sales Manager and District Sales Representatives, including managing travel, expenses, scheduling, and correspondence.
• Draft and maintain confidential reports, letters, and office files while ensuring compliance with state records retention schedules.

• Demonstrated ability to deliver responsive, courteous and solution-oriented customer service to diverse range of…