Customer & Success Director - Cancer Registry

As Customer Growth & Success Director – Cancer Registry, you will lead customer success across Elekta’s Cancer Registry business area, helping strengthen customer relationships, retention, adoption, growth and long-term value. Reporting to the Head of Cancer Registry and working as part of the Cancer Registry management team, you will serve as a key voice of the customer within the business. You will build trusted relationships across our customer base, develop a deep understanding of customer priorities and challenges, and translate those insights into practical solutions, commercial opportunities and actionable product feedback.

This is a highly customer-facing role for someone who combines deep Cancer Registry expertise with a proactive approach to problem-solving and strong commercial judgment. You will work closely with customers and collaborate across Sales, Application Support, Service, Product Management, Engineering and Marketing to improve customer outcomes and help shape the continued development of our Cancer Registry business.

• Define and execute a customer success strategy focused on customer relationships, retention, win-back, expansion, adoption and long-term customer value.
• Build trusted relationships through frequent and proactive engagement with customers, developing a current understanding of their priorities, satisfaction, risks, adoption barriers and opportunities.
• Establish effective customer health and engagement practices and use customer insights to identify emerging needs, risks and opportunities.
• Gather and assess feedback from customers and customer-facing teams, distinguishing individual requests from broader patterns and prioritizing opportunities based on urgency, business impact and strategic relevance.
• Work directly with customers to understand operational, workflow, product and data challenges, identify root causes and develop practical solutions.
• Coordinate with internal specialists when additional expertise is needed, maintaining clear customer communication, momentum and accountability through resolution.
• Partner closely with Sales to support customer retention, win-back, upsell, cross-sell and new business opportunities.
• Apply customer, market and competitive insights to strengthen Elekta’s positioning and identify opportunities to create additional customer value.
• Maintain strong knowledge of Cancer Registry operations, reporting and accreditation requirements, customer workflows, METRIQ, Registry Informatics and related solutions, integrations, market developments and competitors.
• Translate field insights into actionable input for Product Management, Engineering, Marketing and Sales.
• Share Cancer Registry expertise through customer working sessions, webinars, forums, communications and educational content.
• Represent the Cancer Registry business at NCRA and other relevant industry events, and partner with Marketing on customer advocacy, messaging and customer stories.
• Track customer success measures including retention, win-back, expansion, customer health, satisfaction, adoption and commercial opportunities, using these insights to prioritize action and improve outcomes.

• Bachelor’s degree or equivalent relevant experience.
• At least 8 years of relevant experience in Cancer Registry operations, customer success, sales, account management, service, oncology informatics, healthcare IT or a related healthcare data field.
• Strong knowledge of Cancer Registry operations, workflows, reporting requirements, accreditation and regulatory environments, and the needs of registry professionals and healthcare organizations.
• Understanding of the Cancer Registry and…