Loan Servicing Consumer Clerk

About The Role

Do you love where you work? We do! Wanna work for a company that cares about its community and its employees? We believe in making the place we live and work better every day. We strive to succeed in business while also being valuable and compassionate neighbors. Come find your passion with us! Mountain West Bank. Today. Tomorrow. Together.

• Navigate the exciting world of loans like a pro.
• Transform customer needs into success stories.
• Juggle loans with the grace of a Financial Cirque du Soleil performer.

• A happy soon-to-be loan servicing virtuoso.
• An open mindset willing to learn and grow.
• A problem‑solver who sees loan challenges as exciting puzzles to crack.

• Attention to detail is a vital component to everything in banking.
• Ability to learn while having fun.
• Customer service skills that would make your grandma proud.

• Competitive salary (because we know you’re worth it).
• Health benefits that keep you fit as a fiddle.
• 401(k) matching (we care about your future as much as you do).
• Professional development opportunities (never stop growing!).

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Process payments, set up and change AFTs, CIF changes, HELOC checks, waive late fees, correct or reverse loan payments.
• Provide knowledgeable and friendly customer service to branches and customers via telephone or email.
• Process Consumer loan payoffs – completing payoff checklist.
• Release collateral on all types of paid‑off loans.
• Book all types of Consumer loans and change terms within 24 hours of receipt.
• Prepare Consumer loan documentation and change terms within the department‑stated turnaround time of 24 hours of receipt of a completed loan request.
• Work assigned pending and filing weekly, following up on all required items, sign off and complete files.
• File review of Consumer loan files – put files together, notate all exceptions and send exception notices.
• Participate in community service activities.
• Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• High school diploma or equivalent.
• 1 or more years of experience in an office environment.
• Knowledge of banking policies and procedures.
• Ability to multi‑task and handle complex tasks efficiently.
• Strong organizational skills.
• Strong attention to detail.
• Ability to work within strict time‑frames and meet deadlines.
• Excellent customer service skills.
• Good knowledge of basic office equipment.
• Working knowledge of Word and Excel.

Must be able to routinely perform work indoors in a climate‑controlled shared work area with minimal noise.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6‑8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Must be capable of climbing/descending stairs in an emergency situation.

Specific lifting abilities required by this job include sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.…