Loan Servicing Team Lead

About The Role

Our growing financial institution is seeking a Loan Servicing Team Lead to be an integral part of our Spokane Loan Servicing team. This position provides supervisory support to the Loan Servicing team while also providing excellent customer service to all bank customers.

As a member of the Wheatland Bank team, you will work with colleagues who value financial responsibility, collaboration, transparency, and leadership. Working for Wheatland Bank is a challenging and rewarding career for the best and brightest bankers!

We invest in our employees and communities! We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our professional development opportunities.

The pay range for this position is: $26.67 - $40.01 per hour

• Train and assist new hires to perform routine duties.
• Assist Loan Servicing Supervisor with interviews and hiring decisions.
• Test new processes and teach to team members.
• 1st point of contact for Loan Servicing team.
• View and disburse loan boarding corrections. Noticing any trends and providing guidance.
• Board and disburse new loans, process renewals, and perform loan modifications.
• Respond to employee and customer requests including loan advances, payoff quotes, and credit inquiries.
• Perform required loan account maintenance including name and address changes, recurring payment cancellation, and resolution of non-posted payments. Review co‑workers' file maintenance journal for accuracy.
• Review weekly collateral tracking report. Contact insurance agents, send correspondence to customers, and update collateral tracking in Silverlake.
• Process all draw requests while ensuring conformity to applicable budgets, approval authority, and relevant procedures. Process payments on loans and contract collection accounts.
• Remit and accept payments pertaining to loans participated with other financial institutions. Perform reporting and account reconciliation as needed to ensure accuracy of records and reporting.
• Prepare annual assignment and indemnity documentation for crop insurance policies; update collateral tracking.
• Maintain filing fees accounts.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

• Minimum of 3-5 years loan servicing experience in a banking environment preferred.
• High school degree or GED required.
• Strong communication skills required.
• Ability to train others is required.
• Strong problem‑solving skills are required.

• Ability to successfully lead a team of Loan Servicing Specialists.
• Ability to work directly with the Loan Servicing Supervisor.
• Ability to train others including new hires on loan servicing processes and procedures.
• Knowledge of loan servicing policies and procedures.
• Ability to work with a team to solve problems and come up with solutions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to routinely perform work indoors in climate‑controlled shared work area with moderate noise.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear.

The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: stand, walk, and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel…