Consumer Lender

life insurance, paid time off, paid holidays, 401(k)

United States, Washington, Spokane

The Consumer Loan Officer is responsible for gathering, analyzing and interpreting supporting information for consumer loan applications. The position prepares consumer loans for approval, counteroffers, and denials. This position will ensure loans are compliant with loan policy, that processes are followed according to procedures, and that exceptions are maintained within our risk framework. The position supports and adheres to department lending policies and operational procedures consistent with overall company policies.

• Responsible for processing all new applications in a timely manner, including ordering and reviewing flood insurance, title insurance, hazard insurance, and preparing applications for document preparation.
• Gather, analyze and interpret consumer loan applications and/or credit information for existing and prospective banking customers to process necessary file documentation.
• Create monthly reports from the automated consumer loan system and Excel.
• Order and review flood certifications, title policies, and appraisal requests.
• Provide assistance in the training of bank personnel on consumer lending related issues.
• Preparation and tracking of adverse action letters.
• Quality control review of adverse action packages.
• Prepare and track decisioned loan follow‑up letters.
• Answer questions from branch personnel regarding all consumer loan products, features, benefits, rates, application status, appraisals, flood certifications, and title policies.
• Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must remain up to date on all governing federal and state consumer regulations as they relate to retail lending.

• Adhere to Wheatland Bank Core Values.
• Keep management informed of area activities and any significant problems.
• Provide exceptional customer service to all customers, both internal and external.
• Represent Wheatland Bank in a professional fashion, including a professional image, confidentiality, regular and consistent attendance, and punctuality.

• Frequent contact with the Consumer Operations Manager to receive guidance and coordinate work assignments.
• Frequent contact with customers and prospects.
• Contacts involve varied or complex situations which require tact, judgment, and the ability to develop solutions to problems.

• High school diploma and/or equivalent experience in consumer or residential lending.
• 2–4 years of previous lending experience.
• 2 years of experience in consumer lending focusing on policy and procedures (recommended but not required).

• Requires a thorough understanding of all consumer loan products, including credit cards, and knowledge of the regulations pertaining to interviewing an applicant and taking a credit application in person and/or over the telephone.
• Must be self‑driven, ambitious, and goal‑oriented, with strong analytical, underwriting, customer service, and sales skills.
• Will have strong leadership traits, work ethic, written and verbal communication, and time management.
• Basic computer skills with proficiency in Microsoft Excel and Word.
• Must be accurate, punctual, dependable, and professional in appearance.
• Ability to relate to others and impart knowledge and information in a clear, precise manner is essential.
• Good math and organizational skills to ensure the maintenance of complete, accurate loan documentation and follow‑up.
• Excellent communication skills, both verbal and written, to maintain a heavy volume of correspondence, personal contact, and telephone communication.
• Ability to maintain strict confidentiality.
• Ability to multi‑task and handle complex tasks efficiently.
• Strong analytical skills.
• Strong attention to detail.
• Excellent customer service skills.

Must be able to routinely perform work indoors in a climate‑controlled shared work area with minimal noise.

The physical demands described here are…