Patient Care Coordinator

Patient Care Coordinator

Kinwell is hiring a Patient Care Coordinator to join our 6th and Washington clinic in Spokane, WA. The Patient Care Coordinator will manage all aspects of the patient greeting and check‑in. As the initial Kinwell representative, this individual will assist with prepping charts for daily appointments, manage the patient’s appointment scheduler, maintain the cleanliness and supplies in the patient reception and waiting area, communicate arrival times to teammates and assist with check‑out and follow‑up duties for patients.

Lastly, this position will provide phone support for Kinwell's Call Center as needed, submit Health Information Management (HIM) requests and manage faxed documents sent to Kinwell.

• Manage patient appointments, coordinate with clinicians, and schedule follow‑ups.
• Serve as the first point of contact for patients, answering phones, emails, and managing patient inquiries.
• Ensure accurate patient records, confirming details such as insurance, treatment plans, and next steps.
• Assist patients in navigating the healthcare system, including following treatment plans, referral instructions, and scheduling follow‑up procedures.
• Advocate for patient needs and concerns to medical staff and administration.
• Educate patients on available services and resources.
• Work closely with the billing department to ensure proper insurance verification and claims submission.
• Provide patients with cost estimates and answer questions about insurance coverage.
• Assist in resolving any insurance‑related issues.
• Maintain accurate and up‑to‑date patient files, ensuring compliance with HIPAA regulations.
• Provide administrative support to healthcare clinicians and clinical support staff, including document preparation and correspondence.
• Assist in collecting and analyzing patient feedback to improve clinic operations.

• High school diploma or equivalent.
• One year of experience in a healthcare or patient service role or equivalent experience.
• Basic understanding of medical terminology and insurance verification.
• Proficiency in Microsoft Office Suite and Electronic Medical Records (EMR) systems.
• Strong customer service skills.
• Familiarity with HIPAA regulations and medical insurance processes.
• Working knowledge of medical terminology and healthcare operations; HIPAA regulations and privacy requirements; insurance and billing procedures.
• Proficient in managing patient schedules and multitasking across platforms.
• Excellent critical thinking, flexibility, problem solving and communication skills (verbal and written).
• Associate degree or certification in healthcare administration, medical billing, or related field. (Preferred)
• Three years of experience in a healthcare setting, specifically in a coordinator or administrative role. (Preferred)
• Experience using advanced EMR systems, scheduling software, and patient communication platforms. (Preferred)

• Work is performed within a clinical setting with frequent patient interactions.
• Standard office conditions with frequent use of computer, phone and medical record systems.

• Ability to sit for long periods while working at a computer.
• Occasional lifting of office supplies and medical documents (up to 20 pounds).
• Ability to move around the clinic to assist patients and medical staff as needed.
• Manual dexterity for data entry and use of office equipment.

Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID‑19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.

Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will…