Patient Services Specialist

Description

Multiple openings of a Patient Services Specialist at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. We offer multiple shifts for full-time, part-time, and/or on-call/per diem opportunities.

The Registrar is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. Consistently provides superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PHS staff, including during periods of high patient volumes or stressful situations. Obtains accurate and complete information from patients who are ill, anxious or non-English speaking.

Performs independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment. Maintains knowledge of numerous complex compliance requirements and insurance plans, which change frequently.

• H.S. Diploma or GED
• 1 year of customer service or healthcare registration experience

• Some college level course work preferred particularly Medical Terminology or Medical Assistant coursework
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)
• Registrar or third party payor experience

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we serve more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1),  to submit your concern.