Behavioral Health Support Specialist

Job Description

ABOUT HL7N

We are a residential treatment center for youth with co-occurring substance use and mental health disorders, offering outpatient behavioral health and on-site medical services. Located on 55 peaceful acres, we provide a safe, supportive environment grounded in traditional, cultural, and spiritual values. Our holistic program blends Indigenous teachings with evidence-based practices to support healing, growth, and resilience in both Native and non-Native youth, fostering respect, honesty, generosity, and cultural identity.

POSITION SUMMARY

Provides direct supervision and support to adolescents (ages 13–18) in a residential treatment setting. Actively monitors residents, builds trusting relationships, and uses a trauma-informed, strengths-based approach to meet individual needs. Supports residents through daily engagement, de-escalation, and crisis intervention while collaborating with clinical, PSSD, and medical teams. Maintains professional boundaries, models positive behavior, and documents all interactions in compliance with HIPAA and 42 CFR Part 2.

Depending on the need of the organization we are hiring for multiple shifts and on-call roles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direct supervision and active monitoring of adolescents (ages 13–18) on a daily basis, ensuring the safety, well-being, and engagement of residents.
• Observe resident interactions, behaviors, and emotional states continuously, responding promptly to support needs or potential safety concerns.
• Learn about each resident’s individual needs, triggers, and strengths to determine which interventions and supports are most effective.
• Engage with adolescents respectfully, meeting them where they are, maintaining a trauma-informed and therapeutic approach, and avoiding language or tone that may trigger residents.
• Facilitate conflict resolution, de-escalation, and crisis intervention, supporting a safe and therapeutic environment for residents and staff.
• Establish helping relationships with residents to build trust, promote engagement, and encourage positive behavior.
• Serve as a professional role model by demonstrating emotional control, appropriate boundaries, respect, and ethical behavior.
• Collaborate with clinical staff, PSSD, medical teams, and peers to support resident care, program consistency, and effective communication.
• Document and report resident progress, behaviors, conflicts, crisis events, and concerns accurately and in a timely manner, maintaining a supportive, strengths-based lens.
• Maintain strict confidentiality in all communications and documentation in accordance with HIPAA and 42 CFR Part 2 regulations.
• Identify and report safety hazards, incidents, or environmental concerns to supervisors immediately.
• Participate in discussions with clinical and wing supervisors, providing observations, input, and insights about effective interventions to support individualized care.
• Promote a positive, trauma-informed, and culturally responsive environment for residents and peers.
• Communicate clearly, professionally, and respectfully with residents and staff at all times.
• Follow organizational policies, procedures, and professional standards while supporting a safe and therapeutic milieu.
• Perform other duties as assigned to support resident care, program operations, and team collaboration.

MINIMUM QUALIFICATIONS

Candidates must meet the minimum educational and experience requirements for the position and demonstrate proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and other relevant applications.

• Must be able to pass a drug screen and undergoing a criminal background check. (Although THC/MJ is legal in the state of WA, it will disqualify you from being…