People Operations Partner; Workday HCM

People Operations Partner

The purpose of this position is to serve as a liaison between employees and the functions of the HR Operations Team. The People Operations Partner will engage directly with employees and leaders answering questions and providing information on the HRIS system, payroll, benefits, and leave administration. The People Operations Partner will review and analyze inbound requests, identify the issue, provide the correct solution, or escalate to the appropriate team member as needed.

Support all aspects of the HR Operations Team's inbound ticket requests by troubleshooting, problem solving and providing timely responses.

Update and maintain the HR Operations Team's webpage with current information.

Create communications, standard operating procedures, and reports to support the HR Operations Team's functions.

Identify and analyze issues within the HRIS system and propose solutions.

Provide HRIS support, develop training documents, and train users.

Completes projects assigned by the HR Operations Director according to established timelines and metrics.

Performs additional duties as assigned.

Positive team player.

Excellent customer service skills.

Strong time management and organizational skills.

Strong troubleshooting, researching and problem-solving skills.

Detail oriented.

Five years of Human Resources experience.

Bachelor's Degree or equivalent experience required: in Human Resources or closely related field preferred.

Two years of Workday experience preferred.

Proficiency with Microsoft Office (Excel, Word, PowerPoint and Outlook) required.

Position requires fluency in English, written and oral communication.