Manager, IT

Company Overview

Jubilant Hollister Stier is a nationally recognized contract manufacturer of sterile injectable vials, lyophilized products, and allergenic extracts. The company is a proud member of the Jubilant Pharma family and provides innovative products and economically efficient solutions to the pharmaceutical and biopharmaceutical industries. Our promise is to care, share, and grow while enhancing value for customers and stakeholders through cost effectiveness and wise resource investment.

The Manager of IT Applications plays a vital role in designing, implementing, and maintaining essential business applications and their underlying databases to support operational excellence and strategic growth. The position is primarily hands‑on and requires extensive technical expertise in application architecture, database administration, and troubleshooting. The manager ensures high availability, performance, and security of business‑critical systems while actively contributing to development, integration, and support activities, including the application of AI technologies to enhance automation, predictive analytics, and intelligent decision‑making.

The manager establishes the application support function from the ground up, recruiting, mentoring, and leading a team that provides responsive and scalable support. Working closely with business stakeholders and IT leadership, the manager aligns application capabilities with evolving organizational needs, integrates AI‑driven solutions where appropriate, and fosters a proactive support culture. This role requires a blend of strategic vision and tactical execution to ensure reliability, innovation, and continuous evolution of the enterprise application landscape.

• Design and implement application support framework, establishing processes, tools, and standards for supporting business applications with scalability and maintainability.
• Hands‑on development and troubleshooting, engaging in coding, configuration, and debugging of business applications and database systems to resolve issues and optimize performance.
• Database administration and optimization, overseeing database and data‑lake architecture, performance tuning, backups, and security to support analytics and business operations.
• Drive AI adoption by identifying use cases and integrating intelligent features such as automation and predictive insights into business applications and data workflows.
• Stakeholder collaboration, working closely with business units, leadership, and project managers to align application support with organizational goals and user needs.
• Incident and problem management, leading root cause analysis and resolution of application and database incidents, implementing preventive measures, and documenting solutions.
• Application lifecycle management, managing upgrades, patches, and deployments for business applications, ensuring minimal disruption and compliance with change management protocols.
• Monitoring and reporting, developing and maintaining dashboards and reports to track application performance, support metrics, and team KPIs, driving data‑informed decisions.

• Bachelor's degree required;
  Master’s degree preferred.
• Certified Scrum Master desired; ITIL 4 Foundation desired.
• 5+ years of hands‑on experience managing and supporting enterprise business applications, including configuration, troubleshooting, and performance optimization.
• Strong background in database administration, primarily with SQL Server databases, covering backup strategies, performance tuning, and data integrity.
• Proven track record of building and leading technical teams, preferably from the ground up, with experience in hiring, mentoring, and establishing support processes.
• Experience in incident and problem management, including root cause analysis, resolution planning, and documentation within ITIL or similar frameworks.
• Demonstrated ability to collaborate across departments, translating business requirements into technical solutions and aligning application support with organizational goals.
• Ability to manage the entire lifecycle of software applications, including…