Manager, IT
Listed on 2025-12-20
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IT/Tech
Cloud Computing, IT Support, Data Analyst, IT Consultant
Jubilant Hollister Stier LLC, Spokane's Largest Manufacturing Company, and well-established member of the business community, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. Jubilant Hollister Stier is a nationally recognized contract manufacturer of sterile injectable vials and lyophilized products. The Allergy business is a worldwide leader in the manufacture of allergenic extracts, targeted primarily at treating allergies and asthma.
Jubilant Hollister Stier is a proud member of the Jubilant Pharma family.
Our Promise:
Caring, Sharing, Growing
We will, with the utmost care for the environment and society, continue to enhance value for our customers and stakeholders by providing innovative products and economically efficient solutions through growth, cost effectiveness, and wise investment of resources.
Job DescriptionThe Manager of IT Applications plays a vital role in designing, implementing, and maintaining essential business applications and their underlying databases to support operational excellence and strategic growth. This position is primarily hands‑on and requires extensive technical expertise in application architecture, database administration, and troubleshooting. The manager will ensure the high availability, performance, and security of business‑critical systems while actively contributing to development, integration, and support activities, including the application of AI technologies to enhance automation, predictive analytics, and intelligent decision‑making.
In addition to technical responsibilities, this role is a key driver of digital transformation within the business. The manager will establish the application support function from the ground up, recruiting, mentoring, and leading a team that provides responsive and scalable support. Working closely with business stakeholders and IT leadership, the manager will align application capabilities with the evolving needs of the organization, integrate AI‑driven solutions where appropriate, and foster a proactive support culture.
This position requires a blend of strategic vision and tactical execution to ensure the reliability, innovation, and continuous evolution of the enterprise application landscape.
Establish the processes, tools, and standards for supporting business applications, ensuring scalability and maintainability from the ground up.
Actively engage in coding, configuration, and debugging of business applications and database systems to resolve issues and optimize performance.
Oversee database and data‑lake architecture, performance tuning, backups, and security, ensuring data integrity and availability across all supported platforms to support analytics and business operations.
Identify use cases and integrate intelligent features such as automation and predictive insights into business applications and data workflows.
Work closely with business units, leadership, and project managers to align application support with organizational goals and user needs.
Lead root‑cause analysis and resolution of application and database incidents, implementing preventive measures and documenting solutions.
Manage upgrades, patches, and deployments for business applications, ensuring minimal disruption and compliance with change management protocols.
Develop and maintain dashboards and reports to track application performance, support metrics, and team KPIs, driving data‑informed decisions.
- Bachelor's degree required.
- Master's degree preferred.
- Certified Scrum Master desired.
- ITIL 4 Foundation desired.
- 5+ years of hands‑on experience in managing and supporting enterprise business applications, including configuration, troubleshooting, and performance optimization required.
- Strong background in database administration, primarily with SQL Server databases, covering backup strategies,…
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