Helpdesk​/On-Site Administrator

City

Spokane

State/Province

Washington

Country

United States

Department

_OPERATIONS

Date

Friday, December 19, 2025

Working time

Full-time

#

Job Level

Job Type

Experienced

Job Field

_OPERATIONS

Seniority Level

Entry Level

Currency

USD - United States - US

Annual Base Salary Minimum

29,700

Annual Base Salary Maximum

59,400

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees.

Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at  .

Xerox corporation is seeking a full-time, dedicated, customer service-oriented Helpdesk / On‑Site Administrator (OSA) to support our customers in Spokane, WA. The Helpdesk / On‑Site Administrator is a full‑time dedicated resource who will be responsible to oversee the fleet of printers for the customer, will assist with general account management responsibilities including monitoring and support by using the tools and processes to ensure timely supply (toner) delivery, accurate service response and other support provisions.

The Helpdesk / On‑Site Administrator manages business document output devices (printers and multifunctional devices) and software at our client’s location(s) with a focus on maximizing uptime, utilization and user satisfaction while minimizing costs. They will assist other site team members in developing, implementing, and managing ongoing site operations.

• Monitors all facets of the equipment fleet program to ensure that our client’s performance standards are maintained, and contracted service levels are consistently met.
• Engages our client and/or third‑party resources to anticipate and prevent problems, as well as to remedy problems as they occur.
• Acts as a supporting interface to all client locations for management of performance issues.
• Monitors the parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items, including waste toner bottles.
• Monitors Call / Support Center activity to ensure service response requirements are met and that parts arrive in support of dispatched service technicians at the appropriate place and time.
• Coordinates and tracks equipment moves, removals, and installations.
• Manages the collection of periodic meter readings, including review and validation.
• The Helpdesk / On‑Site Administrator will work closely with our customer to integrate with the chosen helpdesk ticketing platform.
• Proactively manages proper configuration including set‑up of consistent workflow scanning settings for all locations. For example, Dynamic Host Configuration Protocol (DHCP) and Media Access Control (MAC) Address.
• Proactively manages firmware version prior to…