PacLease Service Administrator

Pac Lease Service Administrator

Apply for the Pac Lease Service Administrator role at Kenworth Sales.

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and, after 77 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 35 locations with over 1300 employees.

We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days, and paid holidays.

Due to federally mandated DOT regulations, Kenworth Sales is a drug‑free workplace. Any offer of employment will be contingent on passing a pre‑employment drug screening.

Earn $20–$25 an hour (DOE).

The primary function of the Pac Lease Service Administrator is to work closely with all other departments in the Pac Lease operation and assist in any way possible. This includes dispatching and maintaining repair orders, ensuring repair order accuracy, and handling the check‑in and check‑out of rental units.

• Dispatch / maintain repair orders (ROs) to technicians as per customer need and technician availability and capability.
• Assure that all information relating to work orders is correct and current (Unit Number, Mileage, Warranty Information, Estimated Repair Times, and VIN numbers).
• Assist in check‑in/out of rental units, including vehicle inspections, collecting fuel receipts, trip records, etc., as requested by the Rental Manager.
• Open work orders and search Service Information Record (and Pac Lease Warranty Matrix) for open warranty campaigns, technical information bulletins, or manufacturer recalls. Complete fields for estimated repair time, mileage, and Managed Maintenance (MM) codes upon opening of repair order.
• Greet customers when they bring a truck in for repairs or service. Provide communication between customer and Pac Lease technician.
• Notify technician of assigned job duties, warranty availability, and customer initial request for service.
• Upon completion of repairs, ensure that warranty parts have been tagged, Service Technician story is completed, and that story is complete. Service Technician narratives will include the customer complaint, cause, and correction needed to perform repairs.
• Assure that all customer damage and re‑billable items are photographed and attached to Repair Order. Split bill to correct customer accounts and verify accuracy of Service Technician narrative and repair performed.

• Ability to read and comprehend English instructions and information.

• High school diploma or equivalent.

• Must have a working knowledge of all heavy truck repair methods.

• Must have the ability to identify and meet customer needs and requirements.

• Must be a hard worker, self‑starter, and problem solver.

• Organizational and time‑management skills required.

• Exceptional phone and customer service skills required.

• Appearance must meet the company image and requirements.

Part of this position is physically demanding. May require lifting up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle, and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and non‑hazardous materials. Must climb in and out of customers’ vehicles to record information. The other part of this position will require desk work, including use of computer monitor, telephone, ten‑key calculator, and completing paperwork.

Must wear a dealership uniform.

Kenworth Sales Company is an Equal Opportunity and Affinitive Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.