Service Desk Escalation Engineer

Who We’re Looking For:

Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required—just your sharp skills and a passion for problem-solving!

• Rescue & Resolve: Tackle escalated tech issues from Level 1—hardware gremlins, software glitches, and network hiccups don’t stand a chance.
• Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity).
• Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe.
• Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others.
• Update & Protect: Deploy patches and updates to keep systems running smoothly and securely.
• Collaborate: Partner with team members and other IT teams to crush complex challenges.
• Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL.
• Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars.

• Education: Degree in IT, Computer Science, or related field (or equivalent hands‑on wizardry).
• Experience: 2-4 years in IT support (you’ve seen it all, from password resets to network meltdowns).
• Tech Mastery: Windows, macOS, Active Directory, Office 365, and networking are your bread and butter.
• Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns).
• Soft Skills: Clear communicator, problem‑solver extraordinaire, and a customer service mindset that turns frowns upside down.
• Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must.

• Team Vibes: Work with a crew of tech‑obsessed, snack‑fueled, meme‑sharing colleagues who’ve got your back.
• Grow Fast: Level up your skills with real‑world challenges that keep you sharp.
• Perks: Competitive salary, health/dental/retirement benefits, and company‑issued gear (because heroes need tools).
• Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small.

• Location: Primarily office‑based, with occasional travel to client sites (adventure included).
• Flexibility: Occasional on‑call or shift work (for those who thrive under pressure or live on coffee).
• Physical
  
  Skills:
  
  Able to lift 50 lbs (because cloud storage hasn’t replaced all the heavy lifting… yet).

If you’re ready to fix, troubleshoot, and high‑five your way through the IT world, hit “Apply” now. Warning:
This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru.

Let’s build a smoother digital future—one ticket at a time.