Messaging Specialist-Intermediate

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Messaging Specialist-Intermediate

Remote. East Coast

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing.

We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever-changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business.

The Messaging Specialist – Intermediate provides operational and user support for enterprise messaging environments, including Microsoft 365 Exchange Online (GCC), associated messaging services, mobile device management, and related email support systems. This role supports email administration, account management, user issue resolution, mobile device support, monitoring, documentation, and operational continuity. The position also supports project-based work involving messaging updates, migrations, mobile device support, documentation, and process improvement.

• Provide day-to-day support for enterprise messaging systems and associated services.
• Support Microsoft 365 Exchange Online (GCC) email, calendaring, messaging, archiving, collaboration, and mobile access capabilities.
• Support creation, modification, and deletion of mailbox accounts in accordance with approved procedures.
• Provide Tier I/II support for email and messaging issues and ensure proper escalation when needed.
• Support approved mobile device management solutions, including account setup, device registration, email access, application support, and user assistance.
• Support government-furnished mobile devices, including smartphones and tablets, in accordance with approved policies.
• Monitor messaging operations for failures, storage use, and service issues, and prepare required reports and notifications.
• Support email-related documentation, user instructions, process flows, and training materials.
• Assist with support for email records searches related to FOIA, IG, or litigation requests, as directed.
• Support messaging-related project work involving updates, migrations, implementation activities, testing, and operational improvement.
• Support an existing rapid notification system for the Albuquerque OIT campus to notify Albuquerque staff of emergency situations.
• Support the creation of new mailbox accounts and delete old mailbox accounts in accordance with procedures and policies.
• Contribute to and recommend email architectures and upgrades.
• Support the approved Mobile device management solution to include account creation, secure and support devices, emails, applications, device registration, email, and documents.
• Help in documenting an approach for the implementation of updates or migration of government selected enterprise email system by creating a method of maintenance, conversion and developing the processes and procedures for the use/setup of the email system.
• Monitor the operation of tasks in the email enterprise for failures.
• Support mobile device management, configuration and support for all government-furnished mobile computing devices which include smartphones and tablet devices such as iPhones, iPads, Android phones and tablets.
• Respond to and resolve end-user email problems.
• Other duties as assigned.

• Associate’s degree, MCSE in Exchange, or equivalent combination of education and experience.
• 2+ years of technical experience supporting or managing enterprise email systems.
• Ability to obtain Public Trust

Preferred Qualifications:

• Experience supporting mobile device…