IT Technical Support Specialist Promotional

IT Technical Support Specialist 2 (OPEN & PROMOTIONAL)# Careers## IT Technical Support Specialist 2 (OPEN & PROMOTIONAL)
Apply:
Information Technology:
Full time:
Posted 2 Days Ago:
JR100877
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* Note:

Current Employees must use the*
* ** Workday Dashboard*
* ** career section to apply for this position.
**** Employee Type:
** Regular
* * Department:
** Information Technology
** Salary:**$52,767.00 - $73,495.50 Annually / $4,397.25 - $6,124.63 Monthly / $27.06 - $37.69 Hourly
** Scheduled Weekly

Hours:

** 37.5
** Overtime Eligibile:
** Yes
* * Job Posting Date Range:
** 10/22/2026 - Until Filled
*
* Job Summary:

** PRIORITY CONSIDERATION WILL BE GIVEN IN ACCORDANCE WITH THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT OR COUNTY POLICY.

NOTE:

In office work is required for this position, a HYBRID schedule is not available for this position.
The position allocated to this class performs technical, analytical and customer-oriented work involving support of the County's desktop computers, laptops, tablets, mobile phones, associated peripheral devices, audio/video devices and complex desktop technologies in a networked environment. Incumbents are responsible for identifying hardware and software solutions, troubleshooting technical issues, diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software, and speaking with customers to quickly get to the root of the problem.
This classification is differentiated from the IT Technical Support Specialist 1 in being the second journey-level classification in the series; work is of greater complexity, requiring a higher level of technical expertise and less supervision. Incumbents are required to deliver technical expertise in all of the following technology areas:
Desktop and Mobile OS environment;
Desktop and mobile hardware environment;
Application installation/troubleshooting.  Technical Expertise is defined as the ability to perform the majority of the functions in the defined technology area without assistance and to complete assignments that meet management and customer expectations.
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* Job Description:

**** The following documents are required to be submitted with your application. Applications that do not include all required documents may not be considered:  
• Resume  
• Cover Letter*
* * Aids in design and implementation support to Audio Visual Projects as requested.
* Manages supported devices, which include inventory, billing, properly disposing of old or damaged hardware, and determination of hardware upgrades.
* Provides support for Windows PC and laptops, troubleshooting, repairing and/or replacing devices as needed.
* Provides support for devices, including tablets, laptops and desktop machines, troubleshooting, repairing and/or replacing devices as needed.
* Provides support for mobile devices, including Android and Apple platforms, troubleshooting, repairing and/or replacing devices as needed.
* Sets up and deploy devices, including tablets, laptops and desktop machines, and mobile devices with Android and Apple platforms.
* Sets up workstations with computers and necessary peripheral devices
* Checks computer hardware (HDD, mice, keyboards etc.) to ensure functionality.
* Maintains documentation of current customer contact information, and how to documents for computer builds or software installation.
* Performs Active Directory Maintenance; reviewing and managing all devices; renaming and/or removing invalid devices; and ensuring all are in their correct groups.
* Installs and troubleshoots County and third-party applications
* Provides technical assistance to other technicians or their customers as needed.
* Acts as escalation point for Technical Support Specialist 1 and other IT employees to resolve more complex computer…