Area Manager Area Manager National Maintenance Contractors VIEW Listing WA

Area Manager National Maintenance Contractors

Address Spokane, WA, US

• Minimum of 3 years of management experience
• Must have experience managing front line service employees
• Exceptional communication, organizational and interpersonal skills

Founded in 1952, Marsden Services is a trusted provider of facility services to clients across the United States. We deliver high-quality, professional solutions spanning janitorial, security, HVAC, calibration, emergency response, and full-service facility management.

At Marsden, our success starts with our people. We are committed to creating an environment where employees can grow, thrive, and build meaningful careers. We invest in our teams, empower development, and believe that when our people succeed, our business does too.

A career with Marsden means joining a company that values your contributions and provides the support and opportunities to help you reach your full potential.

Under the direction of the Operations Manager, the Area Manager is responsible for the day-to-day operational management of an assigned client portfolio within the branch operation.

The Area Manager supervises and coordinates activities of associates including cleaning, safety and maintaining the contracted scope of work in accounts under their book of business.

Through strong communication and company support, the Area Manager will focus on five key areas:

Demonstrate leadership and retaining the right people to support the growth of our companies.

Engaging and having direct contact with our workforce every day to create a great employee experience.

Creating “Raving Fans” of our clients through positive customer relationships.

Identifying opportunities that improve our client’s services and deliver growth.

Proactively lead safety initiatives to ensure a safe work environment for all employees.

Customer Support:

• Primary client contact person for assigned portfolio of accounts. Responsibility for regular face-to-face client interaction and proactive resolution of any operational issues at assigned client base.
• Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches and other special events.
• Investigate customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan to Operations Manager.
• Assist in the start-up of new accounts and provide information to management. Meet with the customer, ensure staffing levels are met, address training and uniform issues, and participating in start-up activities to ensure a smooth transition.

Employee Support:

• Trains associates to the TECH Program for all job positions within the assigned area.
• Assigns tasks to associates and inspects completed work for conformance to standards.
• Responsible for e-hub time keeping and general payroll duties. Check timekeeping system to verify employees are / have been at job sites.
• Assists the Operations Manager in coaching, developing and training branch staff to meet branch needs. Identify and mentor associates to develop into the next generation of leaders.

Leadership and Growth:

• Attend and actively participate in management meetings within region and at corporate.
• Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch or company-wide.
• Attends all corporate educational programs to include Management Training and Technical Training courses.
• Works closely with Sales team assigned to region. May participate in sales presentations to potential…