National Maintenance Contractors Valley - Area Manager; Hybrid NMC) National Maintenance Contractors Valley - Area

National Maintenance Contractors
- Spokane Valley
- Area Manager (Hybrid
- Spokane NMC) National Maintenance Contractors

Address Spokane Valley, WA, USA

Description

Company Overview

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees.

A career at Marsden means a career with a Company that will support your growth.

Position Summary

The Area Manager is responsible for the day-to-day operational management of assigned accounts in the Spokane market. The Area Manager supervises and coordinates activities of associates including cleaning, safety, and maintaining the contracted scope of work.

In addition to operational leadership, this role will support regional growth initiatives by identifying new business opportunities, strengthening client relationships, and contributing to new revenue generation.

Through strong communication and company support, the Area Manager will focus on five key areas:

• Leadership – Demonstrate leadership and retain the right people to support the growth of our accounts
• Employee Engagement – Engage directly with our workforce to create a great employee experience
• Customer Engagement – Create “Raving Fans” through strong client relationships
• Growth – Identify opportunities to expand services, improve delivery, and support new business development
• Safety – Proactively lead safety initiatives to ensure a safe work environment

Key Responsibilities

Operations

• Oversee day-to-day operations across assigned accounts, ensuring cleanliness standards and contract scope are consistently met
• Serve as the primary client contact, maintaining strong relationships and proactively resolving issues
• Lead, coach, and develop frontline associates and supervisors to drive performance and retention
• Ensure compliance with safety standards through audits, training, and accountability
• Manage staffing, scheduling, timekeeping, and payroll processes
• Monitor service delivery, inspect work quality, and implement process improvements to drive efficiency and customer satisfaction

Business Development & Growth

• Identify opportunities to expand services within existing accounts (cross-sell/add-on services)
• Support new business development through:
• Networking with local property and facility leaders
• Participating in walkthroughs, site visits, and proposal support
• Assisting with RFP responses and presentations as needed
• Build and maintain a network of local business and facility management contacts
• Partner with sales leadership on strategic growth initiatives within the region
• Contribute to achieving regional revenue and growth targets
• Maintain awareness of market activity, competitors, and customer needs

Skills and Qualifications

• Strong coaching mindset with ability to lead and develop teams
• Ability to clearly communicate expectations and drive accountability
• Proven ability to build authentic relationships with clients and employees
• Strong customer-first mentality with a focus on service excellence
• Sound decision-making and problem-solving skills
• High level of integrity and alignment with company values
• Strong organizational, communication, and interpersonal skills
• Self-motivated with a growth-oriented and entrepreneurial mindset

Experience Required

• Minimum of two (2) years of management experience leading frontline service employees across multiple sites
• Prior experience in janitorial, facility services, or a related service industry strongly preferred
• Exper…