CAReS Team Program Manager

• Vacation (Minimum of 2 weeks paid vacation)
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

The Program Manager supports the day-to-day operation of the CAReS (Community and Residential Safety) Team and will supervise front-line operations staff. This position will coordinate staffing levels across all shifts to ensure continuous operational coverage 365 days of the year. The Program Manager will provide staff supervision and training pertinent to respective roles and duties, may be required to respond to emergencies after business hours, and will provide skilled, compassionate services to team, clients, tenants, community members.

The Program Manager will help develop policies and procedures to support optimal service delivery. This position will also act as a representative for the CAReS team both to internal programs, and external agencies that the team regularly interacts with. Availability for on-call nights and weekends will be expected.

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Assist in the development of program goals and execution of action plans to ensure the CAReS program is most effectively meeting the individual and collective needs of each resident, program and the community.
• Represent the CAReS Program positively in the community to develop partnerships that strengthen the program and advocate for systematic change that improves the lives of low-income individuals affected by homelessness.
• Supervise a diverse team of approx. 11 FTE staff, focused on several key program factors, including but not limited Shift logs, incident reports, building walkthroughs, police communication, issuing lease violations, vehicle patrols, safety procedures, safety ticket follow up and crisis response coordination.
• Provide weekly supervision of CAReS team staff, facilitate staff meetings and weekly meetings (huddles) for the team. Participate in weekly meetings with Vice President, and weekly check in with on-site supervisor(s).
• Ensure both internal and external deadlines are met. Maintains an organized workflow and demonstrates effective time management.
• Develop and Maintain Police Communications Log. Train CAReS team on its use and entries made. Communicate with appropriate police partners and follow up on reports made.
• Provides crisis management support in a professional, healthy manner. Utilizes de-escalation, motivational interviewing, and trauma informed care principles when responding to crisis in a way that meets program mission and supports both staff and clients.
• Maintains professional boundaries with direct reports and models professional communication, even in hard conversations, with staff and colleagues.
• Investigate reports of criminal activity wholly. Act as the point of contact and liaison between CAReS team and police. Follow-up with programs on reports made and response received. Work with IT on pulling and securing relevant video footage.
• Participate in after-action reviews when needed for high profile, traumatic, and large response incidents.
• Effectively document key decisions and meetings and communicate outcomes from those events to staff, supervisor, and other on-site leadership.
• Develop, implement, and continuously improve upon operational policies and procedures. This includes notifying and training staff when changes in policies and procedures occur.
• Develop and implement CAReS employee training, inventory management, supply ordering etc. tracking systems.
• Ensure staff are trained in the incident report and data tracking process. Ensure reports are professionally written and…