Practice Lead Fraud, Trust and Safety

About Five By
Five By is a high-end anti-fraud and online security consultancy headquartered in Seattle with operations across the United States. We are a fully remote consulting company of approximately 35 employees. We provide consulting services to help large and complex organizations address fraud, trust and safety, sanctions, compliance, and data challenges through experienced practitioners, disciplined delivery, and practical technology. With the ever-increasing frequency of fraud, piracy, and other commercial risk, there has never been a better time to join the fight against online crime.

Five By is seeking a full-time Practice Lead to own the performance, health, and growth of its fraud and trust and safety portfolio. This is Five By's senior operational and subject-matter leadership role for the practice. The Practice Lead is accountable for executive client confidence, delivery quality, people leadership, account health, practice methods, and renewal readiness across major technology clients.

The role requires deep practical fraud expertise, strong people management, exacting quality standards, and calm judgment with senior clients. It guides service priorities and capacity and provides strategic and conceptual analytical frameworks to the delivery team, with technical fraud execution led by the senior delivery specialists. The Practice Lead contributes to growth by delivering work that earns renewals, identifying credible expansion opportunities, and helping shape solutions.

• Own senior delivery relationships and executive client confidence across the portfolio, while dedicated program managers remain the primary day-to-day coordination contacts.
• Set engagement strategy, priorities, delivery capacity, team composition, coverage expectations, and material changes in direction in partnership with client leaders and Five By program managers.
• Lead major client escalations and crises, bringing consequential account decisions to resolution with the appropriate Five By and client stakeholders.
• Oversee scope, staffing, commitments, account health, and delivery risk. Surface margin, capacity, and renewal concerns early.

• Set quality standards and make the final determination that client-facing work is accurate, complete, clear, and defensible before release.
• Provide senior oversight and practical guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation approaches.
• Contribute directly to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions when senior judgment is needed.
• Provide strategic and analytical frameworks for ambiguous fraud and operational questions, relying on technical leads when specialized domains fall outside the role's deepest expertise.

• Manage, coach, and develop Client Leads and Principal Consultants, and ensure effective people management throughout each client team.
• Build a stable, high-performing team by clarifying roles, addressing performance concerns promptly, retaining key employees, and developing future leaders.
• Define and improve the practice's service offerings, delivery methods, staffing criteria, quality controls, and reusable tools.
• Turn lessons from engagements into practical Five By intellectual property, including playbooks, templates, investigation methods, fraud heuristics, and detection frameworks.
• Recommend investments in tools, capabilities, and talent that improve quality, differentiation, and scalability.
• Represent the practice in Five By leadership discussions and contribute to company strategy, capability planning, and resource decisions.

Growth and Market Leadership

• Earn renewal readiness through strong execution and clear client value and identify useful expansion opportunities within client relationships and bring them to the sales team to shape and pursue.
• Contribute fraud expertise to solution design, proposals, statements of work, and executive presentations while respecting the commercial owner's responsibility for pricing, contracting, and negotiation.
• Strengthen Five By's reputation through thoughtful industry participation, relationship development, and practical thought leadership in fraud and trust and safety.

• Fifteen or more years of experience in fraud operations, fraud risk management, trust and…