Branch Manager

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Showing 1 location

Lincoln Heights Branch
2415 E 29th Ave
Spokane, WA 99223, USA

• On-site
• Line Management
• Full-Time
• Requisition #: BRANC
  006553

"The culture here at WTB really is like no other company. I'm lucky to be able to be a part of such a family oriented organization, and I love welcoming people into it and showing them what makes this such a special place to work." - Becky Sechler, Director of Retail Banking and Client Delivery

Location: Lincoln Heights Branch - 2415 E 29th Ave, Spokane, WA 99223

Schedule: Monday thru Friday, 8:45 AM to 6:15 PM, & Saturday 9:45 AM to 2:15 PM. Schedule may vary; flexibility is required. Regular, reliable attendance is essential.

This position embodies the Washington Trust Bank culture, by remaining focused on client experience in all aspects of their decisions. To meet this expectation this position is responsible for managing the branch as a business. Demonstrating positive leadership behaviors through team motivation and development while leading by example. Manage sales and business development by identifying referrals and prospects and calling on clients/prospects to achieve sales goals while training their team to do the same.

Provides quality client service, sales, operations, administration and staff development for assigned branch. Supports the market in community involvement efforts.

Essential Functions:

Primary time allocation is dedicated to managing and supporting the implementation of sales and service activities in the branch. Manages reactive and proactive expansion to ensure development and retention of profitable relationships and assures appropriate targeting, tracking, and recognition occurs. Provides sales support, training, coaching, mentoring and development to all branch staff and ensures that core competency and development plan documentation for all staff is completed.

Responsible for marketing Washington Trust banking products and services including preparing for client calls, making sales calls, and call follow-up. Identifies opportunities and continually prospects for new clients. Generates leads through existing relationships; asks Centers of Influence (COI) and other referrals sources and all new clients for referrals. Provides support and assistance to relationship managers throughout the bank. Meets regularly with the regional manager to give feedback on branch strategies and plan for further growth of the branch.

Perform compliance and risk management duties as required or assigned.

Sales and Business Development

• Develop branch strategies for implementation of sales programs to meet sales, service and profitability goals.
• Develops and implements growth plans tailored to bring in new clients and increase consumer and small business market penetration. Expand and retain existing clients by asking the right questions; utilizes needs-based selling. Reports on results will be recorded and reported on a regular basis.
• Manages team to achieve branch and market goals, strategies and initiatives.
• Manages and motivates team to achieve sales goals and activities.
• Conducts and facilitates consistent sales one-on-one, and all-staff meetings.
• Participating in and promoting team involvement in community organizations and business development activities when appropriate.

Client Service and Relationship Management

• Provides professional financial advice, guidance and solutions to client inquiries and problems. Works with other managers and staff to…