Pharmacy Customer Service Associate

1 week ago Be among the first 25 applicants

This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.13/hr - $20.00/hr

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register and provide courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist in the practice of pharmacy, under direct supervision, following state and federal regulations.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
• Provide courteous, friendly, fast, and efficient service.
• Recommend items for sale, trade‑ups, and companion items.
• Record customer purchases on assigned register, collect cash and distribute change, and process voids, returns, rain checks, refunds, and exchanges.
• Maintain counters and shelves clean and merchandised, take inventory, and keep records. Perform tasks as directed by store manager or shift leader such as checking in, pricing, and merchandising.
• Enter patient and drug information accurately in pharmacy systems, fill prescriptions, verify medicine, and check interactions.
• Assist pharmacists in scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and adhere to company policies and procedures.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Adhere to the Walgreen Co. policy regarding Good Faith Dispensing during applicable prescription dispensing activities.
• Handle telephone calls that do not require pharmacist attention, including physician calls.
• Process manual claims for third‑party prescription services in a timely manner and perform other clerical duties as assigned.
• Support Pharmacy Department on inventory management activities such as ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintain knowledge of company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions as directed.
• Assist with separation of food items and product placement as per policies, rotating consumables using first‑in, first‑out method.
• Have working knowledge of store systems and equipment.
• Provide customer service in the photo area, including digital passport, poster print, creative machine, and suggestive selling of promotional photo products.
• Assume web pick‑up responsibilities, monitor orders, pick items, and deliver orders to customers on arrival.
• Assist with exterior and interior maintenance, ensuring clean and orderly store condition and appearance.
• Maintain respectful relationships with coworkers and comply with all company policies and procedures.
• Complete special assignments and other tasks as assigned.

• Earn and maintain PTCB certification through the designated training program and/or state‑required certification/registration.
• Attend training, complete required PPLs, and acquire continuing education credits to keep knowledge and skills up to date in healthcare and pharmacy.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work a flexible schedule, including evenings and weekends.

• Prefer 6 months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling, including counting, measuring, and weighing medications.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. This role will remain open until filled.

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Salary Range: $18.13 - $20 / Hourly

Not Applicable

Full‑time

Other

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