Jack Box - Restaurant Manager

Position Summary

Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops a team to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

• Internal Service:
  Recruit, select, train, develop, and evaluate restaurant employees; monitor staffing levels; ensure systems for training are fully implemented and adhered to; identify and develop internal candidates for management and Team Leader positions; create an employee-friendly, fun, clean, and safe environment; motivate and inspire employees to achieve high performance.
• External Service:
  Manage daily activities to achieve excellence in restaurant operational performance; provide an exceptional guest experience; maintain brand image of cleanliness and service; respond to guest concerns in a timely and professional manner and ensure positive resolution.
• Sales & Profit:
  Utilize management information tools to analyze restaurant performance; identify trends and implement action plans; focus on increasing sales and profitability by executing the SPC and understanding its impact on overall business; monitor costs and adherence to budget and goals.

• Fostering the Culture: Demonstrates passion for the business and pride in Jack in the Box; manages professionally with integrity and honesty; promotes culture and values; treats employees and guests with respect; actively listens and communicates timely, clearly, and accurately.
• Training / Coaching / Development: Motivates and inspires employees; effectively trains and coaches; identifies potential; fosters development for promotion; demonstrates commitment to employee growth.
• Guest Focus: Passionate about providing a high-quality guest experience; focuses on consistent, quality service that exceeds expectations; demonstrates guest service techniques in a fast‑paced environment.
• Food Quality / Safety: Strong awareness of food quality and safety; dedicated to consistently serving great food; ensures restaurant cleanliness.
• Business Management: Adjusts to multiple demands, shifting priorities, ambiguity, and change; exercises discretion and independent judgment on important matters; delegates work and follows up; consistently makes quality decisions; maintains a strong sense of urgency.
• Performs other related duties as required, assigned, and directed.

Education: High School Diploma, GED, or equivalent required;
Associate’s or Bachelor’s degree preferred.

Experience: Minimum of 1+ years as an Associate Manager and/or 2 years as a First Assistant Manager; must be 100% certified in all workstations; OR Minimum of 3 years managing a service concept with full P&L responsibility.

Knowledge / Skills / Abilities: Must be at least 18 years old; must complete Restaurant Manager training classes; must be Serv Safe certified; proficient in English; excellent interpersonal, analytical, and organization skills; proficient with personal computer and related software; valid driver’s license and insurance; willingness to use personal vehicle for travel.

Physical Requirements: Ability to stand and walk ~85-95% of shift; lift and carry 10-65 lbs; operate equipment; use computer keyboard; drive a motor vehicle.

Organizational

Competencies:

• Customer Focus – Meets expectations of customers; uses customer info for improvement.
• Dealing with Ambiguity – Copes with change; makes decisions without full picture.
• Learning on the Fly – Learns quickly; experiments; grasps problems quickly.
• Problem Solving – Uses logic; probes sources; looks beyond obvious.

Position

Competencies:

• Composure – Cool under pressure; maintains influence during crises.
• Confronting Direct Reports – Effectively addresses issues; reviews performance.
• Developing Direct Reports – Provides challenges; guides development plans.
• Ethics and Values – Adheres to core values; practices what preached.
• Hiring and Staffing –…