Denny's - Restaurant Manager

Overview

Responsible for managing the overall operations of a Denny’s unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise.

• Recruit, select, train, develop, and evaluate restaurant employees.
• Monitors staffing levels to ensure sufficient development and talent.
• Ensures systems for training employees on workstations are fully implemented and adhered to by management and crew.
• Identifies and develops internal candidates for management and Team Leader positions.
• Works with restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed.
• Takes accountability for motivating and inspiring employees to achieve high performance.
• Treats all employees with respect and dignity and regularly recognizes and rewards employees.
• Understands and utilizes Denny’s systems, processes, and tools; and complies with all state and federal labor laws and regulations.
• Manages daily activities to achieve excellence in restaurant operational performance.
• Provides an exceptional experience for the guests by ensuring proper training and holding the team accountable for consistently delivering excellent guest service and food quality.
• Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner.
• Ensures management team and crew understand and operate all systems correctly.
• Maintains the brand image of restaurant cleanliness, maintenance, and excellent service.
• Utilizes management information tools to analyze restaurant operational and financial performance each period, including I&E, quality and service reports, health inspections, HACCP, etc.; identifies trends and implements action plans for improvement.
• Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain.
• Considers cost/benefit impact of financial decisions and works to protect the Denny’s brand.
• Monitors costs and adherence to budget and restaurant goals.

• High School Diploma, G.E.D. or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• Minimum of 1+ years as an Associate Manager and/or 2 years as a First Assistant Manager (must be 100% certified in all workstations).
• Minimum of 3 years managing a service concept with full P&L responsibility.
• Must be at least 18 years old; complete Restaurant Manager training classes;
  Serv Safe certified.
• Ability to speak, read, and write effectively in English; excellent interpersonal and organizational skills.
• Proficient knowledge of personal computers and related software applications.
• Valid driver’s license and insurance; use of personal vehicle required for bank deposits and travel.

• Strong understanding of food quality and safety, restaurant cleanliness, and guest service techniques.
• Ability to manage in a fast‑paced environment and handle conflict.
• Analytical skills and proficiency with basic math concepts.
• Ability to make high‑quality decisions, exercise discretion, and manage priorities.
• Strong customer focus, integrity, and ethical behavior.

• Stand and walk 85%-95% of shift; lift and carry 10-65 lbs.
• Operate restaurant equipment and a motor vehicle.

Reasonable accommodations will be provided for qualified individuals with disabilities. Required to perform the essential functions of the job.

**
* Note:

Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.***