EverBowl - Customer Service Representative - Part-Time

• Base Pay $18.00 / Hour
• Employee Type PT (Non-Exempt)

Department: Store Operations
Reports To: Store Manager
Position Type: Full-Time
Work Location: Spokane Valley, Washington
Compensation: Starting at $18.00 per hour, plus tips

The Customer Service Associate provides friendly, efficient, and welcoming service to customers while preparing and serving high-quality açaí bowls, smoothies, and other menu items. This position supports daily store operations by maintaining product quality, processing transactions accurately, keeping the store clean and organized, and ensuring a positive customer experience.

• Greet customers and provide prompt, friendly, and professional service.
• Assist customers with menu selections, ingredients, toppings, and customization options.
• Answer questions about products, pricing, promotions, and available menu items.
• Accurately enter orders and process cash, credit card, and other payment transactions.
• Address routine customer concerns professionally and refer more complex issues to management.
• Maintain a welcoming environment that encourages repeat business.

• Prepare açaí bowls, smoothies, and other menu items according to established recipes and presentation standards.
• Customize orders according to customer preferences and accurately communicate available ingredient and allergen information.
• Follow applicable food safety, sanitation, and food handling procedures.
• Monitor ingredient freshness, product quality, and portion sizes.
• Properly store, label, rotate, and dispose of food products in accordance with established procedures.

• Maintain cleanliness and organization throughout food preparation stations, service counters, and customer areas.
• Clean and sanitize work surfaces, equipment, utensils, and food preparation areas throughout the shift.
• Complete assigned opening and closing duties.
• Assist with inventory counts, supply organization, and reporting low-stock items to management.
• Follow cash-handling procedures and maintain accurate transactions.
• Help maintain attractive product displays and support promotional activities.
• Work collaboratively with team members to support efficient daily operations.

• Follow company policies, procedures, and applicable federal, state, and local food safety requirements.
• Obtain and maintain a valid Washington State Food Worker Card as required by law. New employees may work for up to 14 days before obtaining the card if they receive the required food safety training from the employer.
• Maintain appropriate personal hygiene and comply with applicable dress code and food safety requirements.
• Demonstrate reliability, punctuality, and a strong work ethic.
• Communicate respectfully with customers, coworkers, and management.
• Perform other related duties as assigned.

• Previous customer service, food service, or retail experience preferred but not required.
• Strong communication and interpersonal skills.
• Friendly, positive attitude and a customer-focused approach.
• Ability to learn menu items, recipes, and point-of-sale systems.
• Basic math skills and the ability to handle transactions accurately.
• Ability to work independently and as part of a team.
• Strong attention to detail and commitment to cleanliness.
• Ability to follow food safety procedures and applicable health requirements.

• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Ability to stand, walk, reach, and bend as needed to perform customer service, food preparation, cleaning, and stocking duties.
• Ability to lift and carry supplies, ingredients, and other items…