Alterations Room Receptionist Customer Service Representative

Alterations Room Receptionist Customer Service Representative

Location: Spokane Valley, WA |
Salary: $22.00 – $24.00 per hour |
Employment Type: Part‑time |
Seniority Level: Entry‑level

We are looking for a friendly, detail‑oriented Receptionist / Customer Service Representative to join our Alterations department. The candidate will welcome customers, schedule appointments, manage the alterations workflow, and ensure a positive customer experience from start to finish.

• Welcoming all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person.
• Using all store systems to manage customer flow and deliver a five‑star customer experience.
• Meeting all service vows:
  Prepare, Welcome, Meet Needs & Be There for all customers, including operational checklists.
• Providing exceptional service when handling multiple customers simultaneously and proactively resolving concerns.
• Explaining how alterations can enhance a dress in partnership with the Alterations team.
• Promoting all alterations services and personalization options.
• Maintaining store‑standards: clean, organized, promotional readiness, and recovery to support a flawless shopping experience.
• Adhering to dress‑code standards as required by policy.
• Greeting and escorting all alterations customers to and from appointments.
• Pressing, steaming, and spot‑cleaning all merchandise.
• Following quality‑control guidelines and inspecting all garments before final delivery.
• Building long‑term relationships to meet and exceed customer satisfaction and loyalty.
• Assisting with inventory management: processing special orders, pick‑ups, and quality standards for all merchandise.
• Performing all cash‑wrap responsibilities and accurately processing transactions.
• Seeking assistance from the Alterations Manager when customer issues cannot be resolved.
• Maintaining a clean and organized alterations room.
• Performing duties and tasks assigned by store management.

• Stand, walk, sit, and reach for tools and objects for extended periods; climb stairs; stoop, kneel, crouch, or crawl; lift up to 10 lb.
• Use manual dexterity for POS, sewing, steaming, pressing, and daily store tasks.
• Maintain good visual acuity and use of computer, electronic devices, and phones for long periods.

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point‑of‑Sale) systems.

• Rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet – get paid early.
• Generous team‑member discount after first pay period.
• Vision care.
• Supplemental insurance:
  Critical Illness, Hospital Indemnity, and Accidental Injury.
• 401(k) program.
• Identity Theft Protection discount.
• Home and auto insurance discounts.
• Mobile discounts.
• Legal benefits (Met Life Hyatt Legal Plans).
• Pet insurance.

The preceding job description is intended to highlight the general nature and level of work performed by employees in this classification. It is not comprehensive and actual duties may vary.

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion. We strive to create a workforce that reflects our customers and celebrate all forms of diversity.