Retail Keyholder; Store

Retail Keyholder (Store 6919)

Game Stop is a leading global retailer of video games, electronics, and gaming merchandise. We are committed to providing exceptional service and delivering the latest and greatest products to our customers.

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. This role ensures products are easily accessible, boosts sales through knowledge sharing, maintains a clean shopping environment, and fosters guest loyalty.

• Provide best-in-class guest service by greeting guests, responding courteously, and assisting them in meeting their video gaming needs.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that drive sales and repeat business.
• Process guest purchases and returns accurately via the POS computer system.
• Respond to guest comments or questions in person or on the phone promptly and professionally.
• Promote Game Stop’s unique guest benefits such as the title reservations program and the Pro Rewards loyalty program.
• Ensure all store areas, including restrooms, are clean, organized, and merchandised according to company guidelines.
• Complete omni‑channel orders daily.
• Safeguard company assets through effective inventory control, loss‑prevention practices, and make bank deposits as required.
• Conduct store inventory counts and stock merchandise on shelves and fixtures.
• Support store management in meeting sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system.
• Check shipments for discrepancies and report them to store management.
• Process defectives/recalls and stock pulls accurately.
• Visually inspect associates’ and leaders’ packages or belongings at store closing.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely feedback to store management.

• Proof of identity and eligibility to work in the United States.
• At least 18 years old.
• High school diploma or equivalent.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest.
• Clear verbal and written communication skills (English; bilingual Spanish preferred).
• Ability to work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance and grooming.
• Operate the POS computer system and complete required paperwork.
• Basic math and alphabetizing skills.
• Self‑motivation and teamwork to complete tasks timely.
• Problem‑solving and judgment abilities.
• Follow instructions in written, oral, or diagram form.
• Deliver bank deposits following safety guidelines.
• Flexible schedule, including nights, weekends, and some holidays; minimum 3 days per week availability.
• Remain effective under pressure and handle stress.
• Physical ability to bend, stoop, reach, climb, and lift merchandise up to 30 lbs.
• Stand and move throughout the store unassisted up to 10 hours per day.

Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.

$17.63 - $20.38

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Sales and Business Development
• Industry: Retail