LMR Sales Account Manager; Pacific NW

Job Summary

Our Client is seeking a skilled Account Manager to join our nationwide team in our Washington, Idaho, Oregon Region. This role plays a crucial role in our organization, focusing on expanding our existing customer relationships. This position requires a strong sales-oriented individual with a "hunter" and "farmer" mentality, dedicated to deepening relationships with existing clients and expanding our geographic footprint with net new customers through effective customer relationship management.

This role will utilize our existing service center footprint as the basis for customer retention, expansion, and growth.

• Expand Existing Customer Relationships
  • Utilize a proactive approach to identify opportunities for upselling and cross-selling additional products and services to existing clients through a geographic territory management mentality around all service centers within your given service center region.
  • Develop and maintain strong relationships with key decision-makers and influencers within customer organizations.
  • Collaborate with the Technical teams at each location to leverage their interactions with customers and identify opportunities for service expansion.
• Geographic Territory Management
  • Identify potential new customers and develop strategies to expand our customer base in the geographic footprint of our Service Centers.
  • Conduct market research and analysis to identify industry trends, customer needs, and competitive landscape in the assigned territories.
  • Develop and execute territory-specific sales plans and initiatives to achieve growth targets.
  • Engage and work closely with the Regional Account Managers and Business Development Managers on key, large strategic initiatives with specific requirements by complexity, total deal size, or other items as deemed necessary by the Head of Business Development.
• Customer Relationship Management
  • Build and maintain a comprehensive customer database, including contact information, sales history, and customer preferences.
  • Provide exceptional customer service and act as a trusted advisor to clients, ensuring their needs are met and issues are resolved promptly. Regularly engage with customers to assess their satisfaction, identify opportunities for improvement, and address any concerns.
• Business Development and Marketing
  • Participate in local trade shows, industry conferences, and networking events to promote our services and generate leads.
  • Collaborate with the Facilities Coordinator at each Service Center to identify strategic business development efforts and capitalize on local market opportunities.
  • Assist in the development of marketing materials, presentations, and proposals to support sales activities.
• Sales Performance and Reporting
  • Set ambitious sales targets and objectives aligned with company goals and objectives.
  • Monitor sales performance and provide regular reports on progress, achievements, and challenges to the management team.
  • Utilize CRM tools and systems to track sales activities, manage leads, and generate accurate sales forecasts.

• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent work experience).
• Proven track record of successful sales and business development experience, with a minimum three (3) years of progressive experience in another similar role. Previous technology and experience selling to public safety agencies is a plus.
• Strong understanding of customer relationship management and sales strategies.
• Excellent communication, negotiation, and presentation skills.
• Ability to develop and maintain effective relationships with customers at all levels.
• Self-motivated, results-driven, and able to work independently.
• Strong organizational and time management skills, with the ability to handle multiple priorities simultaneously.
• Willingness to travel extensively (50% or more) to meet with customers and attend industry events.