Field Technician

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Job Description

Modern Machinery has immediate opportunities for full-time, journey-level, highly motivated, self-directed Heavy Equipment Field Service Technicians. Candidates must be well established in the heavy equipment repair and maintenance industry with at least three to five years of experience operating a field service truck. Relocation assistance is available for qualified candidates.

Job Description

Modern Machinery has immediate opportunities for full-time, journey-level, highly motivated, self-directed Heavy Equipment Field Service Technicians. Candidates must be well established in the heavy equipment repair and maintenance industry with at least three to five years of experience operating a field service truck. Relocation assistance is available for qualified candidates.

The hourly pay range for this position is: $30.00 to $51.00. This is a non-exempt position and is eligible for overtime pay.

Benefits

• Medical, Dental, Vision, and Prescription Insurance
• 401k/Roth Retirement Savings Plan with Company Match
• Paid Time Off (Vacation, Sick, Holiday, and Bereavement)
• Participation in Annual Incentive Plan (AIP)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Company Paid Life Insurance
• Company Paid Disability Benefits

• Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
• Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals.
• Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Komatsu and other Modern Machinery affiliated product lines.
• Operate equipment as needed to assist in locating and diagnosing the failure.
• Utilize hand and power tools and electronic diagnostic equipment.
• Read and interpret complex hydraulic and electrical schematics.
• Perform diagnostic testing and tuning of equipment.
• Have the experience and ability to determine the extent of the repair and the corrective action required.
• Follow all safety rules and policies while performing all work assignments as specified in company handbooks.
• Adhere to any additional customer requirements, safety related and otherwise when working on a customer’s site.
• Asses parts to determine the cause of failure and/or their reusability.
• Communicate with parts department personnel to order the necessary parts required to complete repair(s).
• Perform assignments in a variety of environments, including the field, on customer’s sites and in the shop.
• Customer satisfaction is our priority at Modern Machinery; all customer inquiries must be handled promptly and in a professional manner.
• Effectively communicate to the customer the machine’s problem, the intended plan for repair and provide status updates throughout the repair process.
• Establish strong customer relationships.
• Work well under pressure and within deadlines while maintaining a positive attitude.
• Ensure the assigned field service truck is appropriately maintained and kept clean.
• Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily.
• When appropriate compile any additional documentation necessary for completeness.
• Assist other technicians on large repairs or projects.
• Attend and participate in appropriate training(s).

• Must demonstrate troubleshooting and analytical problem-solving skills.
• Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting.
• Requires a valid driver’s class A…