Field Service Technician - Retail Equipment

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.

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You’ll be responsible for performing calibration and preventative maintenance (PM) on weighing and wrapping equipment within the Retail Business, with the support of mentors and technical resources. You’ll also work on installations and repairs of our retail equipment — a great opportunity to grow your skills on the path to independent work.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform PC networking & software configuration Performs calibrations and preventative maintenance duties on our Retail Weighing Equipment, according to METTLER TOLEDO procedures and customer requirements.
• Actively updates and ensures data integrity of the service database.
• Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
• Resolves first-line customer concerns and helps resolve invoicing issues when applicable.
• Ensures compliance with all company and customer safety and quality policies and procedures.
• Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner
• Maintains a close professional relationship with external/internal customers, sales, technicians and leaders.
• Must comply with the Company Fleet policy.
• On-call rotation is required to support Mettler Toledo customer base.
• All other duties as assigned.

• A valid driver's license.
• Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
• Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
• Customer facing or field service experience preferred. Commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration
• 1 - 3 years electro /mechanical repair or weighing industry experience.
• The ability to obtain and maintain a valid Weights & Measure license for assigned service area.
• Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.
• The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.
• The ability to travel overnight, which may be up to 20% on avg.; but could be as high as 30% depending on business needs; expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane.
• Residence within the service territory.
• The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period.
• Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts;
  Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site.
• Willingness to wear special protective equipment and clothing when required.

This position is considered…