WFS HEN Case Manager

WFS HEN Case Manager – Goodwill Industries of the Inland Northwest

Location:

Spokane, WA

Employment type:

Full-time hourly

Wage: $24.00 per hour

Closes: 1/11/26

Provide Housing & Essential Needs (HEN) services to persons deemed eligible for HEN services by the Department of Social & Health Services; and in accordance with grant requirements funded by the City of Spokane. Provide case management services to eligible persons to develop and execute Housing Stability Plans and provide Essential Needs to persons deemed eligible. Work cooperatively with referral agencies and other community entities directly and indirectly to ensure desirable outcomes for HEN recipients.

Must pass background check and driver record check.

Bachelor's degree from four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

• Effectively assist participants in achieving housing stability.
• Ensure participants receive the assistance needed to promote housing stability, including consulting with participants to conduct needs assessment, working with participants to create individualized housing stability plans, monitoring participants from intake to exit, and ensuring participants obtain essential needs.
• Document participant eligibility for the program; determine participant's household needs and priorities; gather and record information about participants' income, eligibility for public benefits, background, supports, and living situation to identify and coordinate services most effective for participants.
• Coordinate and/or provide essential needs for participants to achieve and maintain stable housing.
• Coordinate activities and work collaboratively with community agencies providing services under the HEN program to ensure Individual Housing Plans are achieved.
• Use informal community networks, as needed, to locate resources and make referrals in support of Individual Housing Plans.
• Participate in meetings, staffings, and other activities as directed to promote and review the effectiveness of Individual Housing Plans and overall case management efforts.
• Assist with the development and implementation of programs and services.
• Assist with screening of referrals for appropriate program and service options.
• Establish and maintain good working relationships with participants, referral agencies, and all team members.
• Follow up on participant progress, providing encouragement as needed.
• Ensure all paperwork and related activities are current, accurate, and in compliance. Includes case notes and other documentation required by the program or Goodwill management.
• Stay informed of state and federal laws affecting the organization and the people it serves.
• Provide services in accordance with Goodwill policies, CARF standards, and principles of safety.
• Assist in developing natural supports for participants.
• Assist participants in achieving the highest level of independent functioning while receiving services.
• Facilitate Person-Centered Planning to determine vocational goals, recommend appropriate services to achieve goals, and oversee the program and goals agreed upon.
• Model appropriate work behaviors and interpersonal skills.
• Inform business, labor, and the general public about Goodwill services and available potential employees.
• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Other duties as assigned.